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adobe XD is crashing

New Here ,
Jun 09, 2020

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My adobe XD is crashing when I open my projects or when I try create a new project after a I update the XD for  latest version

Hi there,

 

Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

 

Note: Please add this discussion link in the subject while sending a private message.

 

Regards

Rishabh

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adobe XD is crashing

New Here ,
Jun 09, 2020

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My adobe XD is crashing when I open my projects or when I try create a new project after a I update the XD for  latest version

Hi there,

 

Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

 

Note: Please add this discussion link in the subject while sending a private message.

 

Regards

Rishabh

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162

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 09, 2020

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Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Jun 09, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

 

Note: Please add this discussion link in the subject while sending a private message.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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