Adobe XD is lagging/crashing constantly

New Here ,
Jun 22, 2021 Jun 22, 2021

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Hi,

After creating a new document or opening a document sent to me from colleagues, basic functions seem to either freeze the program, or lag an excessive ammount of time, eg: 30minutes to create a stext box, after which, trying to insert text will cause it to freeze or lag for the same amount of time.

 

Basic fucntions such as inserting text, zooming in and out, or selecting elements cause it to stop working. 
I have tried un-installing and re-installing and even installing older versions of XD. 

My current setup is
OS: Windows 10
XD Version: 41.0.12 (Latest)

 

Please help

TOPICS
Crash on windows, Product performance

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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Cloud Docs or local Docs?

What happens if you use XD with another User-Account on your PC? same?

Is it maybe the Hardware? (CPU/GPU?)

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New Here ,
Jun 23, 2021 Jun 23, 2021

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It happens on both.
And the same when someone else signs in on my computer.
I also assume it's not the hardware because my colleague's computer has the exact same specs as mine (they were purchased at the same time) and his is working perfectly.

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