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Adobe XD is stuck in a loop at start-up

New Here ,
Aug 10, 2020

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When I start Adobe XD I'm stuck in a loop. It's trying to load some window on top of the main window with my file; this window then closes before it finishes loading, and then it tries to open it again. If I press the "close" button on the window, XD close completely. 

 

I'm using the latest Xd. 

Hi there,

 

This is strange. I would suggest you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that you can get the immediate assistance on the issue.

 

Hope it helps.

 

Thanks,

Harshika

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Adobe XD is stuck in a loop at start-up

New Here ,
Aug 10, 2020

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When I start Adobe XD I'm stuck in a loop. It's trying to load some window on top of the main window with my file; this window then closes before it finishes loading, and then it tries to open it again. If I press the "close" button on the window, XD close completely. 

 

I'm using the latest Xd. 

Hi there,

 

This is strange. I would suggest you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that you can get the immediate assistance on the issue.

 

Hope it helps.

 

Thanks,

Harshika

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Aug 10, 2020 0
Adobe Employee ,
Aug 10, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

Let us know if it works or if you need any further assistance.

 

Regards

Rishabh

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Aug 10, 2020 1
Adobe Employee ,
Aug 19, 2020

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Hi there,

 

It's been a while we haven't heard back from you. Would you mind confirming if your issue has been resolved? Please let us know if you need further assistance from us.

 

We will be happy to help.

 

Regards

Rishabh

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Aug 19, 2020 0
New Here ,
Aug 28, 2020

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This will not solve it. I tried closing everything Adobe related I could find in the task manager. Started Adobe XD again and you are still stuck in a cycle of a modal poping up and closing over and over again. Only option is to close the modal and when you do it, it will also close Adobe XD completly.

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Aug 28, 2020 0
Adobe Employee ,
Aug 28, 2020

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Hi there,

 

This is strange. I would suggest you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that you can get the immediate assistance on the issue.

 

Hope it helps.

 

Thanks,

Harshika

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Aug 28, 2020 1