Adobe XD keeps crashing (24.3.22 V).

Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Keep crashing, please fix. brings a lot of troubles to redo the unsaved tasks

 

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TOPICS
Crash or freeze, Error, Performance, Product issue

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correct answers 2 Correct Answers

Adobe Employee , Nov 26, 2019 Nov 26, 2019
Hi Jam,   We are sorry to hear you are facing trouble using Adobe XD. Would you mind updating XD to the latest version (24.4.22)? & let us know if you are still facing trouble.   We would be happy to help.   Thanks, Harshika

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Community Beginner , Dec 03, 2019 Dec 03, 2019
So far all good after updated, thank you so much

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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Hi Jam,

 

We are sorry to hear you are facing trouble using Adobe XD. Would you mind updating XD to the latest version (24.4.22)? & let us know if you are still facing trouble.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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So far all good after updated, thank you so much 🙂

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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If you are still facing issues after the update, can you provide us with the information on the OS that you are running Adobe XD on? If you are on a Windows OS, try the solutions in https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and post your observations on the thread.

 

If you would like a tech support person to see what's going on and asssist, use this link https://adobe.ly/2WYE62m

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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So far all good after updated, thank you so much

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