• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Unable to launch Adobe XD on macOS.

Community Beginner ,
Apr 06, 2020 Apr 06, 2020

Copy link to clipboard

Copied

Hi there,

 

I haven't opened Adobe XD in a while but tried to yesterday and today and have yet been unable to. The icon will bounce a few times then remain stuck in a "not responding" state (See attached screenshot). I'm wondering if I had too many files open or something? Maybe my mac can't load everything into memory that was open? I tried uninstalling, but it didn't help. I'm running MacOS 10.15.3. XD is version 28.4.12.3.

 

Any ideas? Wondering if I can somehow drop all the files that XD has open somehow?

 

EDIT: After letting it run for a while in that not responding state, it finally crashed. I added a screen cap of the crash report.

 

 

{Renamed By MOD}

TOPICS
Crash on mac

Views

52.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Apr 26, 2020 Apr 26, 2020

It might be related to Adobe's user license authentication, but also auxilliairy user dependent stuff.

Since you mentioned that Sketch is also having problems, the one thing they both share are fonts. 

Are you using some font management tool ?

Could you disable all user activated fonts ?

To be sure, sign out in the Adobe CC panel.

Restart Mac, sign into Adobe CC, open XD.

Votes

Translate

Translate
Adobe Employee , Jul 30, 2020 Jul 30, 2020

Hi there,

 

Please ensure you are using the latest version of Adobe XD. If you need help with updating the app, see- Update apps to the latest release of Adobe Creative Cloud.​

 

If you have the latest update, or if updating did not solve the issue, try the following solutions in the order in which they are listed:

 

  1. Perform a clean install:
    • Uninstall XD using the Adobe Cleaner Tool and re-install the application. Open XD to see if the issue has been resolved.
  2. Boot your computer in the safe
...

Votes

Translate

Translate
New Here ,
Aug 12, 2020 Aug 12, 2020

Copy link to clipboard

Copied

I've been having problems with Adobe XD every time I use it. I have restarted my system and I'm using the latest version.

 

File: AdobeLogs_20200812_040322_396-win.zip

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 14, 2020 Sep 14, 2020

Copy link to clipboard

Copied

Dear team, I have the same issue with the latest XD version and my MacOSX.

Any time I want to open the XD, the App crash.crash.jpg

 

Hope you can help me, thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 14, 2020 Sep 14, 2020

Copy link to clipboard

Copied

Hi Julio,

 

We are sorry to hear you are experiencing issues while launching XD. Would you mind trying the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/adobe-xd-crashing-on-macos-catalina/td-p/11030758?page=1?

 

Let us know if that helps.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2020 Sep 09, 2020

Copy link to clipboard

Copied

Hi there,

 

I have installed latest version of CC desktop app. Trying to install XD but it will never launch. Couldn't  attach crash log so have saved and attached as a word document.

 

I have uninstalled XD, logged out from CC and shut down - no joy.

 

I created a new user on my mac and installed CC and XD with success but really need it to work within my user settings.

 

Checked my library and this file does not exist:

/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml.

as in there is nothing in the folder

/Library/Application Support/Adobe/OOBE/

 

Any help would be much appreciated.

 

Thanks

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 09, 2020 Sep 09, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Thanks for sharing logs, we'll investigate that. Meanwhile, since the application seems to be working in a new user profile, could you please try uninstalling the application using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and let us know if that helps.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2020 Sep 13, 2020

Copy link to clipboard

Copied

Just every time I close XD, it trips the crash detection on next start up. Not sure if it is because the file isn't closed in time or anything.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 14, 2020 Sep 14, 2020

Copy link to clipboard

Copied

Hi, what version of Adobe XD are you using? Have you checked if there are any updates available?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

Copy link to clipboard

Copied

Hi Jordan,

 

We would like to follow up on your issue. Would you mind confirming if your issue has been resolved? Please let us know if you need further assistance from us and if it's crashing on windows please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and if it's on macOS, please try the steps mentioned here: https://community.adobe.com/t5/adobe-xd/adobe-xd-crashing-on-macos-catalina/td-p/11030758

 

Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 15, 2020 Sep 15, 2020

Copy link to clipboard

Copied

Hi I'm having an issue with new update and I can't open the App, it crashs anytime I want to open it.

 

Here's more details:

 

 
{Edited and Renamed By MOD}

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 16, 2020 Sep 16, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Could you please try uninstalling the app using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and let us know if it works. If it still doesn't work, please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

Copy link to clipboard

Copied

Hi Julio,

 

I would like to follow up on your issue here. Would you mind confirming if you're still experiencing the issue or it has been resolved? If no, please try the steps suggested in the correct answer to this post and let us know if that helps.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 19, 2020 Sep 19, 2020

Copy link to clipboard

Copied

Tengo problemas con las versiones de Adobe Xd para macOS Big Sur. alguien sabe como corregirlo, ya que la ultima version del Xd no lo soluciona porblemas al guardar.

Especialista en Publicidad Digital

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

Copy link to clipboard

Copied

Hi Alejandro,

 

Sorry to hear about the trouble. Could you please a few more details like:

 

  1. The version of XD.
  2. Is the app crashing after saving every file or it's happening with a specific file?
  3. Is this happening while saving the file locally or on cloud?
  4. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

Hi all,
Kindly help facing and Adobe XD crashing issue, I have reinstalled the software though it is crashing frequently with attached error.

 

Desktop: Imac
OS: Catalina 10.15.7

Software version: Adobe XD 35.2.12.6

 

Kindly find few more details in error snapshot attached.

 

kindly suggest regarding the issueNewpng.png

Thanks in advance

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

Hi Ajit5E95,

 

Sorry for the trouble, please try the steps mentioned here Solved: Adobe XD crashing on macOS Catalina. - Adobe Support Community - 11030758 and let us know if that helps. We'll be happy to take it further if the problem persists. 

 

Thank you,

Atul_Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2019 Mar 25, 2019

Copy link to clipboard

Copied

I am currently having problems with my adobexd. It's on version 16, and even after updating it still does not work. When I try to open it, it just automatically closes and crashes.

I have tried to reinstall Adobexd and signed in and out of my CC account as well.

I really need to use it for my projects and have no clue what to do. Would appreciate some help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2019 Mar 26, 2019

Copy link to clipboard

Copied

I'd also faced that problem and reinstalling didn't helped me too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2019 Mar 26, 2019

Copy link to clipboard

Copied

I'm experiencing the same problem.   It seems like the new OSX update broke the app.   My co-worker on Windows can still open and edit files without problems.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

Copy link to clipboard

Copied

The team is looking into this issue. We will post an update here as soon as we have more info.

Thanks,

Preran

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 02, 2019 Apr 02, 2019

Copy link to clipboard

Copied

Hi everyone,

Sorry that Adobe XD crashed on your machine, could you please share the logs collected from log collector tool available here: -How to use the Creative Cloud Log Collector tool and share the link. We would also need the OS version and exact version of XD which you are using right now.

Thanks,

Atul_Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2019 Apr 02, 2019

Copy link to clipboard

Copied

Here’s the link to the collected log file:

AdobeLogs_20190402_083940_53204A67-477F-44B5-9BEE-041AADE725CF-mac.zip

I’m running the latest MacOS and Adobe XD:

MacOS Mojave 10.14.4

Adobe XD 17.0.12.11

I also tried uninstalling XD 17 and reverting back to version 16 and still had the same crash issues. This all happened after Apple’s most-recent OS update was applied on my system.

Thanks,

Ted

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 02, 2019 Apr 02, 2019

Copy link to clipboard

Copied

I am sorry for asking you to go the extra mile, but it is a limitation of this platform that we cannot download files from a server directly. You have to upload them to a shared location such as Creative Cloud or Dropbox and share the URL here or over a private message. Let us know if you need more info, and thank you for your assistance in helping us in our efforts to fix the issue.


Thanks,Preran

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2019 Apr 02, 2019

Copy link to clipboard

Copied

OK, I gotcha.

Just uploaded it to my dropbox directory.

https://www.dropbox.com/s/ir58srumqzhcpve/AdobeLogs_20190402_083940_53204A67-477F-44B5-9BEE-041AADE725CF-mac.zxp?dl=0 <https://www.dropbox.com/s/ir58srumqzhcpve/AdobeLogs_20190402_083940_53204A67-477F-44B5-9BEE-041AADE725CF-mac.zxp?dl=0>

T-

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2019 Apr 04, 2019

Copy link to clipboard

Copied

Hi guys,

I have the same issue 😞

You can find my log files here:

Dropbox - AdobeLogs_20190404_155950_61EF6DA3-2BF5-4EE8-8DD8-E4D6EEF5B110-mac.zxp

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 09, 2019 Apr 09, 2019

Copy link to clipboard

Copied

I am also facing this issue, but I am on Mac 10.12.6. The app keeps crashing every time I ask it to open. I have followed all suggestions on the internet, but still the issue is not fixed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines