Adobe XD keeps crashing on Win 10

New Here ,
Mar 24, 2021 Mar 24, 2021

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XD is not working properly from morning (Indian Standard Time). It stucks while editing text inside the document and working slow overall. Please help fix this asap.

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi Madan,

 

Sorry to hear about the trouble. We can surely investigate this, we just need a few more details like:

 

  • The version of XD and OS.
  • Is it crashing while working on a specific file or multiple files?
  • Does it crash while using any specific font and editing text or it's crashing randomly?
  • When it crashes again, please make a note of the time of the crash in local time and if you have the latest version of XD which is 38.0.12 , please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Rajasekhar.

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