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Adobe XD keeps giving error "verify your email address" when inviting other people

New Here ,
Aug 18, 2020

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In Adobe XD on the Share tab I click "Invite to document" icon, add email addresses and click Invite.

My email address is verfied (clicked on the link in the email), but he keeps saying to "verify your email address".

And if I click "Create Link" I get "Something went wrong" (Error 4005).

This is the first time I use Adobe XD, how to get my screens to be viewed by others?

Hi,

 

I signed out of Creative Cloud (then Adobe XD closed/crashed), after loggin in again invite works.

 

Thanks!

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Adobe XD keeps giving error "verify your email address" when inviting other people

New Here ,
Aug 18, 2020

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In Adobe XD on the Share tab I click "Invite to document" icon, add email addresses and click Invite.

My email address is verfied (clicked on the link in the email), but he keeps saying to "verify your email address".

And if I click "Create Link" I get "Something went wrong" (Error 4005).

This is the first time I use Adobe XD, how to get my screens to be viewed by others?

Hi,

 

I signed out of Creative Cloud (then Adobe XD closed/crashed), after loggin in again invite works.

 

Thanks!

Views

36

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 18, 2020

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Hi there,

 

Sorry to hear you are having trouble inviting or creating links in XD. This error indicates, that you email is not verified or maybe there is some issues with verification. Would you mind confirming if you're logged into the Creative Cloud Desktop app? Please try to signout of XD and CC, restart the machine and then log back in and share the results with us.

 

If that doesn't help, please try the steps suggested in the correct answer to this post: https://community.adobe.com/t5/download-install/stuck-at-verify-your-email-address/td-p/6044140?page...

 

If nothing works, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that our support team can assist you further.

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Aug 18, 2020

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Hi,

 

I signed out of Creative Cloud (then Adobe XD closed/crashed), after loggin in again invite works.

 

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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