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Adobe XD keeps restarting the system after windows update. (22.7v)

New Here ,
Oct 10, 2019

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Hi, after the update of Windows, every time I try to open Adobe XD it chases and forces a restart of my computer. 

 

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Adobe XD keeps restarting the system after windows update. (22.7v)

New Here ,
Oct 10, 2019

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Hi, after the update of Windows, every time I try to open Adobe XD it chases and forces a restart of my computer. 

 

<The title was renamed by moderator>

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Crash or freeze

Views

260

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Adobe Community Professional ,
Oct 10, 2019

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Hi, what version of Windows do you have installed on your computer? Also, what version of Adobe XD are you using?

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New Here ,
Oct 10, 2019

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Windows 10 Enterprise and XD 22.712

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Adobe Community Professional ,
Oct 11, 2019

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Try uninstalling and re-installing Adobe XD. I suggest you use Creative Cloud Cleaner Tool to uninstall the software and delete any corrupt files.

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New Here ,
Oct 14, 2019

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I did that and didn't help. Also, follow these solutions and the same error is happening. 

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Adobe Community Professional ,
Oct 14, 2019

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Have you checked if there are any updates available for your OS?

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New Here ,
Oct 14, 2019

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I did, it's up the date.

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Adobe Employee ,
Oct 14, 2019

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Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD and thank you for performing the troubleshooting steps. We would also like to know a few more details like-

 

  • Is it happening only with Adobe XD, are all other Adobe apps are working fine?
  • Would you mind updating your graphic drivers? Please visit the manufacturer site to check for and apply the latest updates to graphic drivers.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Oct 16, 2019

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Hi, this issue is still not fixed, I have contacted your agents several times, but they are nothing help.

 

We tried:

Some additional information:

  • all other applications from Creative Cloud are working, just XD we also have five licenses for just Adobe Xd, and they have the same issue
  • we installed the older version of XD (13.0.12.14 ) and it is working on all devices, bt latest ones XD (23.132) and XD (22.712) are not

 

These are a combination we tried:

  • win10 1709 + XD (23.132) works
  • Win10 1809 + XD (13.0.12.14 ) works
  • Win10 1809 +XD (23.132 ) NOT WOKING

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