Adobe XD lagging/Freezing in my windows 10

Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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Hey Team!
I have a good config PC but still adobe xd lags after creating more than 3 artboards. How can I fix the lagging, I even uninstalled the creative cloud and used CC cleaner but still nothing changed.
somehow am managing if this keeps on happening I have to switch to another software.

My PC Config:
AMD 2600
16GB Ram 3000mhz
120GB SSD
Asus RX480 GFX 4gb

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Bug, Community Information, Enhancement

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Hi Abhishek,

 

We apologize for the frustration. Would you mind telling us the version of XD installed on your machine? Does that happen with every file or with a specific file? Could you please create a short video of the workflow and share it with us?

 

We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Hey!
This happens with every file, I even reinstalled my windows still the problem didn't get fixed, I have attached the video, ram usage, and XD file version to this chat kindly look into it. its been like this on windows even in my office PC and now even in my home gaming PC at least it should have worked properly in my home PC but still freezes after creating more than 3 artboards.

XD version: 39.12.12
Ram Usage: 11GB and above.

 

Thank You!

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Community Beginner ,
May 06, 2021 May 06, 2021

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Yah. I have same problem. How did you fix it. or let me know how did you when you finish. My laptop is not strong but it must open. When I watch task manager it shows 40-50% of ram and 20-30% of CPU.( when i use Photoshop it shows almost 100% of ram. where is settings to use full ram.

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Community Beginner ,
May 09, 2021 May 09, 2021

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Not yet fixed, didn't get a reply from the Adobe team. photoshop works fine the only problem is with every version of adobe xd.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi Askat,

 

Sorry for the trouble. Would you mind sharing the asked information in this thread so that we can log a bug for you with this issue? Please try updating XD to 40 version if you've done yet and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
May 12, 2021 May 12, 2021

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I am sorry for the delay in response. Could you please generate Adobe logs and Crash dumps along with XD file and upload them to a shared location such as CC or Dropbox and share the URL with us here? We also have XD 40 available, I would also suggest updating XD once and see if that resolves the issue for you.

 

We will try our best to escalate the issue. 

 

Thanks,

Harshika

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Community Beginner ,
May 20, 2021 May 20, 2021

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Hey here are the files and log you asked for. I have currently updated to XD V40 but the same problem still exists. background saving takes too much time and due to that the XD freezes. "Project*" icon stays for long and due to that saving XD freezes for long and the saving also takes too long to save files.
XD Files

Thank You!

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Thanks, Abhishek for sharing the logs and files. I have logged a bug for your issue so that our team can investigate it. I will keep you posted about the progress.

 

Thank you so much for your patience. I really appreciate it.

 

Thanks,

Harshika

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Community Beginner ,
May 26, 2021 May 26, 2021

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Hey! Any update from your side?

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