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Adobe XD launches to a white screen

New Here ,
Apr 08, 2019

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every time I launch Adobe XD it comes up with a white window for a few moments then it closes, can anyone help me solve this?

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Adobe XD launches to a white screen

New Here ,
Apr 08, 2019

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every time I launch Adobe XD it comes up with a white window for a few moments then it closes, can anyone help me solve this?

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Apr 08, 2019 0
Adobe Employee ,
Apr 08, 2019

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Have you tried updating to the latest version of Adobe XD released recently? If you haven't, can you update and let us know?

Thanks,

Preran

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Apr 08, 2019 0
New Here ,
Apr 08, 2019

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I just installed this today, there are no updates available as far as I know

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Apr 08, 2019 0
Adobe Employee ,
Apr 08, 2019

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Thank you. The latest version of Adobe XD is 18.0. If you have this version, then you are on the latest version of the software.

Can you provide us with information on the OS that you are running Adobe XD on, and its version?

Thanks,

Preran

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Apr 08, 2019 0
New Here ,
Apr 08, 2019

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I am running Windows 10 Home build 17763 64 Bit

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Apr 08, 2019 0
Adobe Employee ,
Apr 08, 2019

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Thank you. Can you please send me your Adobe ID, location, and phone number along with the URL of this post over a private message? To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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Apr 08, 2019 0
New Here ,
Apr 08, 2019

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the message has been sent, hopefully you receive it just fine and all the information is correct

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Apr 08, 2019 0
Adobe Employee ,
Apr 08, 2019

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Thank you, I have received your info. In the time that we get back to you, can you try restarting your computer and letting us know if it helped?

Thanks,

Preran

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Apr 08, 2019 0
Adobe Employee ,
Apr 08, 2019

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Hi Towserpony,

In addition to what Preran has suggested, could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows?​ I would also request you to enable the crash dumps as per the instructions mentioned here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html so that we can investigate the crash.

Thanks,

Atul_Saini

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Apr 08, 2019 0