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Adobe xd - Maxium number of invitations reached

New Here ,
Oct 22, 2020

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 I'm trying to share a file, and I get the error "maximum number of invitations reached".

 

How many invitations are available? I have deleted invitations from other files an it won't let me share the new file.

 

Can you help me?

 

Thanlks

Hi All,

 

Sorry for the frustration. If you're still experiencing the issue, please share these details so that we can log a bug for your issues individually.

 

  • Could you please share the Adobe ID and what license you have?
  • Have you upgraded recently, when you upgraded?

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

Marked as correct only to highlight the asks.

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Adobe xd - Maxium number of invitations reached

New Here ,
Oct 22, 2020

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16033883471005561705203420734307.jpg

 I'm trying to share a file, and I get the error "maximum number of invitations reached".

 

How many invitations are available? I have deleted invitations from other files an it won't let me share the new file.

 

Can you help me?

 

Thanlks

Hi All,

 

Sorry for the frustration. If you're still experiencing the issue, please share these details so that we can log a bug for your issues individually.

 

  • Could you please share the Adobe ID and what license you have?
  • Have you upgraded recently, when you upgraded?

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

Marked as correct only to highlight the asks.

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Oct 22, 2020 3
Adobe Employee ,
Oct 22, 2020

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Hi there,

 

Thanks for reaching out. The number of shared links depends on the type of XD plan you have. With the stater plan, you can have only 1 shared link while with the paid membership you can have unlimited shared links. For more information, you can refer to these articles: 

https://www.adobe.com/mt/products/xd/pricing/individual.html

https://helpx.adobe.com/xd/user-guide.html/xd/kb/changes-to-xd-starter-plan.ug.html

 

In case if you have a paid membership, please try signing out from the Adobe Creative Cloud Desktop app and then sign in again.

 

Regards

Rishabh

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Oct 22, 2020 1
Community Beginner ,
Oct 29, 2020

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Signed out, signed in. Uninstalled, reinstalled. Installed older versions the invite problem continues to persist. 

In addition to some of the invited accounts not being able to see it in their documents shared with me. 

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Oct 29, 2020 1
New Here ,
Nov 02, 2020

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I'm having this same issue. Signed out and back into CC but still getting the "max invitations" error. I'm avoiding uninstalling XD because I know I'll have to reinstall all my plugins. 

 

Adobe, can we get a fix for this, please? 

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Nov 02, 2020 0
New Here ,
Nov 04, 2020

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Same issue here. I used free version of Adobe XD, updated today to all-in-apps subscription and still cannot share projects.

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Nov 04, 2020 0
New Here ,
Nov 09, 2020

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Updated to XD 34.3.12.1, Creative Cloud Sync 4.3.63.1 on a mac OS 10.15.7, using an enterprise account, and started getting the "max invitations" error.

Any ETA on a fix?

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi All,

 

Sorry to hear you are experiencing the issue while inviting someone on the document. Would you mind sharing few details with us?

  • Are you on paid or starter plan?
  • Does this happen on publish as well?
  • What country are you in?
  • Are you able to share more than 2 links at that time when this error comes ?

 

Have you tried these steps?

  • Sign out and sign in CCD
  • Rebooted the machine.
  • Signed in with a different Adobe ID: it worked fine.
  • Uninstalled XD

 

We will try our best to help.

 

Thanks,

Harshika

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi there,

 

Sorry to hear about the trouble. Please log a support ticket by following the steps shared here:https://helpx.adobe.com/in/enterprise/admin-guide.html/enterprise/using/support-for-enterprise.ug.ht...

 

Regards

Rishabh

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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  • Are you on paid or starter plan?

 

Adobe for Teams, paid.

 

  • Does this happen on publish as well?

 

Just published a random file for design review. It is working.

 

  • What country are you in?

 

Brazil

 

  • Are you able to share more than 2 links at that time when this error comes ?

 

Not sure how to do that. Care to ellaborate a bit more?

 

  • Sign out and sign in CCD
  • Rebooted the machine.
  • Signed in with a different Adobe ID: it worked fine.
  • Uninstalled XD

 

With exception of the "Signed in with a different Adobe ID", yes, I've done it all.

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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Thanks for the link, but I am no admin… Can I open a ticket as a user?

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Nov 09, 2020 0
Community Beginner ,
Nov 10, 2020

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Hello :). We're having the same issue on our end. I wasn't able to invite any of my collegue (only one). We're not using the starter plan. I think before a certain update (2 weeks ago perhaps) It was all working normal. Feature is really important in our usecase. Done the basic steps you said here but nothin is working. hope this gets fixed. Thank you

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Nov 10, 2020 2
Community Beginner ,
Nov 11, 2020

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Nov 11, 2020 0
Adobe Employee ,
Nov 16, 2020

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Hi Enzo.g,

 

No. You can ask your admin to start a chat from the Admin Console's support tab using this link:  https://helpx.adobe.com/contact/enterprise-support.cc.html

Thanks,

Harshika

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Nov 16, 2020 0
New Here ,
Nov 16, 2020

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just a follow up, my XD decided to work properly again. Just like that. No specific reason, maybe the latest update, but am not sure.

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Nov 16, 2020 0
Community Beginner ,
Oct 29, 2020

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Ever since the latest update (34) 

  • Cloud documents are out of sync with shared user.
  • Coediting seems broken (I don't see users connected on the same document)
  • I can't add new users to a documents I get the mesage'maximum number of invitations reached'
  • Every time I open xd I have a crash report although I didn't notice anything unusual when closing it.

I tried to logout/login of creative cloud, uninstall resinstall xd. without any succes.
It appears like I'm not the only one with theses issues:
https://community.adobe.com/t5/adobe-xd/invite-status-maximum-number-of-invitations-reached/m-p/1153...
https://community.adobe.com/t5/adobe-xd/adobe-xd-maxium-number-of-invitations-reached/m-p/11530124?p...

platfotrm: windows 10

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Oct 29, 2020 2
Community Beginner ,
Oct 29, 2020

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I am experiencing all of the same problems. 

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Oct 29, 2020 0
Adobe Employee ,
Nov 06, 2020

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Are you still seeing this issue, @FMarais ? If so, I might need to get you connected with a Support agent in order for us to figure out what's going on. Thanks!

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Nov 06, 2020 0
Community Beginner ,
Nov 10, 2020

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Yes, nearly two weeks now and the support ticket I have Adobe support just keeps moving the goal post. Wait 48 hours, wait 36 hours wait another 36 hours (it's complicated). I hope it gets resolved soon, it's complicating our collaboration, and it's completely preventing the design on the various other aspects of our clients system.

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Nov 10, 2020 0
Adobe Employee ,
Nov 10, 2020

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Thanks for your response. We've been digging into it, and it looks like the expected behavior through your educational license vendor. Specifically, the type of license you get through them does not have access to services, but has access to the application. We're looking to get our services added to your license type right now, but it's going to take a little while, unfortunately.

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Nov 10, 2020 1
Community Beginner ,
Nov 10, 2020

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Thank you, is there an expected timeline on this and will the problem go away if I buy another license for XD through Adobe?

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Nov 10, 2020 0
Community Beginner ,
Nov 11, 2020

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FMarais_0-1605112186950.png

Since this is heavily affecting the progress we are making on the product development and hurting our client relationship, I decided to buy an XD license directly from Adobe. You can blame the reseller as much as you like however this is no longer a reseller problem as your own system already prohibits me from purchasing another license as I already own the license.

Also telling me the reseller is the problem here when everything was working fine up until about three weeks ago when you guys released an update seems very wish washy and not what I have come to expect from Adobe.

 

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Nov 11, 2020 0
New Here ,
Nov 03, 2020

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I'm having the same problem and without no help yet. did all the steps I signed out and in again. I'm on paid membership also. so what's the problem here? 

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Nov 03, 2020 0
Adobe Employee ,
Nov 06, 2020

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We've been digging into this - can you please let us know if this is still happening to you? 

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Nov 06, 2020 1
Adobe Employee ,
Nov 06, 2020

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Are you still seeing this issue? According our engineers, you might have hit an issue that cleared up on its own.

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Nov 06, 2020 1
Community Beginner ,
Nov 09, 2020

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The license issue is sorted yes.
yet the out of sync issue remains.
I'm working on a cloud document with 2 users (me - owner + one member ).
we are both opening the same document I can see the other user being active in the document (co-editing enabled) yet the other user sees a very outdated version of the document. (I'm seeing it via a screen sharing stream)

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Nov 09, 2020 0
Community Beginner ,
Nov 09, 2020

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After saving a new copy of the document and inviting the team member to edit, the issue appears to be resolved

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Nov 09, 2020 0
Adobe Employee ,
Nov 11, 2020

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Hi Thibaud,

 

Could you please DM your contact number and a preferred time to call you? To send the DM, please click on my name and while sending the DM, please add this discussion link in the subject.


Regards

Rishabh

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Nov 11, 2020 1
Community Beginner ,
Nov 15, 2020

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I flagged this issue about a month ago: https://community.adobe.com/t5/adobe-xd/invite-status-maximum-number-of-invitations-reached/m-p/1153...

 

Still having the same problem. I cannot share any XD documents with my team, with clients or receive any invitations. Highly frustrating and impacting my business. 

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Nov 15, 2020 0
Nov 13, 2020

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Having same issue, recently upgraded account from starter plan and it is not allowing to invite more than 1 person.

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Nov 13, 2020 0
New Here ,
Nov 13, 2020

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I've been using Adobe Xd pretty much since it was released and I didn't have a single problem until it's latest update, and they are many.

But one thing that is slowing us down, me and the team, is that I am unable to share my files with the others, whenever I try to, it says "Maximum number of invitations has been reached" even though I hasn't shared the file with anyone yet and I am on a paid plan.

This problem has cost us much already and I really hope for a solution, I'm currently using another software to keep the work going but I prefer using Xd and most of my work is already there.

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Nov 13, 2020 1
New Here ,
Nov 13, 2020

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I already have and tried every mentioned way to get the problem solved but nothing seems to work.

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Nov 13, 2020 0
Adobe Employee ,
Nov 16, 2020

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Hi All,

 

Sorry for the frustration. If you're still experiencing the issue, please share these details so that we can log a bug for your issues individually.

 

  • Could you please share the Adobe ID and what license you have?
  • Have you upgraded recently, when you upgraded?

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

Marked as correct only to highlight the asks.

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Nov 16, 2020 0
Community Beginner ,
Nov 23, 2020

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Hi would like to get an update for fix at this. I'm getting the same issues even at version 35 🙂 thank you.

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Nov 23, 2020 0