Adobe XD Mesa de trabajo

[MatiasAvalos]

Al querer crear un nuevo diseño no se despliega la mesa de trabajo, solo veo el fondo gris. Alguien sabrá como solucionarlo?

Gracias.

[HARSHIKA_VERMA]

Hi Gracias,

Thank you for reaching out and using Adobe XD. You can get the artboard by clicking on the artboard button as mentioned in the screenshot below

Let us know if that helps.

Thanks,

Harshika

[MatiasAvalos]

Hello Harshika, thanks for responding, i click on the artboard button, try to drag but nothing displays on the document.

[Peter Villevoye]

Hit Cmd-0 (on Mac) or Ctrl-0 (on Windows) to zoom out, with everything in view.

Or check under the Layers panel (in the lower left corner). There must be something...

[MatiasAvalos]

Hi, still can´t see the artboard. Thank you for responding.

[HARSHIKA_VERMA]

That's definitely strange. Would you mind telling us the OS and XD version of your machine? Have you tried uninstalling XD and Reinstalling it?

Let us know if that helps.

Thanks,

Harshika

[MatiasAvalos]

Windows 10 Home 64 bits

XD 28.2.12

Yes, i just reinstalled it but the problem persist.

TY.

[Peter Villevoye]

This is one of the weirdest problems I've seen...

And if you open one of the UI Kits from the menu ?

Or any other or older file ? Do they open alright ?

Can you add artboards to those ?

[MatiasAvalos]

I tried to open two files but it gets stuck here.

Ty.

[HARSHIKA_VERMA]

Thank you for sharing the version of XD. This s quite strange behavior. Is it possible for you to share the screenshot of your about XD info page so that I can check if everything is in sync with the Creative Cloud desktop app?

We also have the current version of XD available (28.3).

We'll try our best to help.

Thanks,

Harshika

[MatiasAvalos]

I updated it to version 28.3 unfortunately the problem persists.

Ty.

[HARSHIKA_VERMA · Accepted solution]

Thank you for sharing the additonal information. Would you mind trying the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance.

Hope it helps.

Thanks,

Harshika