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Adobe XD Mesa de trabajo

New Here ,
Mar 16, 2020

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Al querer crear un nuevo diseño no se despliega la mesa de trabajo, solo veo el fondo gris. Alguien sabrá como solucionarlo?

 

Gracias.

 

ADOBE XD.png

 

 

Thank you for sharing the additonal information. Would you mind trying the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Adobe XD Mesa de trabajo

New Here ,
Mar 16, 2020

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Al querer crear un nuevo diseño no se despliega la mesa de trabajo, solo veo el fondo gris. Alguien sabrá como solucionarlo?

 

Gracias.

 

ADOBE XD.png

 

 

Thank you for sharing the additonal information. Would you mind trying the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Mar 16, 2020 0
Adobe Employee ,
Mar 17, 2020

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Hi Gracias,

 

Thank you for reaching out and using Adobe XD. You can get the artboard by clicking on the artboard button as mentioned in the screenshot below

 

Artboard.png

 

Let us know if that helps.

 

Thanks,

Harshika

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Mar 17, 2020 0
New Here ,
Mar 19, 2020

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Hello Harshika, thanks for responding, i click on the artboard button, try to drag but nothing displays on the document.

 

ADOBE XD 2.png

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Mar 19, 2020 0
Adobe Community Professional ,
Mar 19, 2020

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Hit Cmd-0 (on Mac) or Ctrl-0 (on Windows) to zoom out, with everything in view.

Or check under the Layers panel (in the lower left corner). There must be something...

 

Schermafbeelding 2020-03-19 om 18.13.40.png

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Mar 19, 2020 0
New Here ,
Mar 21, 2020

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Hi, still can´t see the artboard. Thank you for responding.

 

ADOBE XD 3.pngADOBE XD 4.png

 

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Mar 21, 2020 0
Adobe Employee ,
Mar 24, 2020

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That's definitely strange. Would you mind telling us the OS and XD version of your machine? Have you tried uninstalling XD and Reinstalling it?

 

Let us know if that helps.

 

Thanks,

Harshika

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Mar 24, 2020 0
New Here ,
Mar 29, 2020

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Windows 10 Home 64 bits

XD 28.2.12

 

Yes, i just reinstalled it but the problem persist.

 

TY.

 

ADOBE XD 5.png

 

 

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Mar 29, 2020 0
Adobe Community Professional ,
Mar 29, 2020

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This is one of the weirdest problems I've seen...

And if you open one of the UI Kits from the menu ?

Or any other or older file ? Do they open alright ?

Can you add artboards to those ?

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Mar 29, 2020 1
Adobe Employee ,
Mar 30, 2020

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Thank you for sharing the version of XD. This s quite strange behavior. Is it possible for you to share the screenshot of your about XD info page so that I can check if everything is in sync with the Creative Cloud desktop app?

 

We also have the current version of XD available (28.3).

 

We'll try our best to help.

 

Thanks,

Harshika

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Mar 30, 2020 0
New Here ,
Apr 01, 2020

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I tried to open two files but it gets stuck here.

 

Ty.

 

ADOBE XD 6.pngADOBE XD 7.png

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Apr 01, 2020 0
New Here ,
Apr 01, 2020

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I updated it to version 28.3 unfortunately the problem persists.

 

Ty.

 

ADOBE XD 8.pngADOBE XD 9.png

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Apr 01, 2020 0
Adobe Employee ,
Apr 01, 2020

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Thank you for sharing the additonal information. Would you mind trying the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Apr 01, 2020 0