• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe XD Mobile application crashing

New Here ,
Jan 04, 2021 Jan 04, 2021

Copy link to clipboard

Copied

Adobe XD application constantly crashing on Android, I have a simple wireframe file with 12 artboards as soon as I open the cloud document from my Android phone the app crashes. 

I also tried opening the same wireframe from my iPhone and it works fine.

 

Any help would be appreciated.

 

 

App Version: 35.0.0 (37048)
OS Version: 10
Device Model: SM-M215F
Manufacturer: Samsung
Available Memory: 1067.898MB
Total Memory: 3.492GB
Free Disk Space: 27.0GB
Total Disk Space: 52.0GB
SDK Version: 29
App VersionCode: 37048

 

Note:

1> I tried and app crashed on multiple Androids (Samsung, Pixel and Vivo)

2> I tried with one single artboard and it still crashes 

 

Views

699

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 04, 2021 Jan 04, 2021

Hi Yash,

 

Happy New Year!

 

I am sorry to hear you are having trouble with XD app crashing on your mobile device. I would suggest you to please check the minimum system requirements for XD on mobile device: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/system-requirements.ug.html and please make sure the requirements are fulfullied.

 

I will try my best to help.

 

Thanks,

Harshika

Votes

Translate

Translate
Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

Copy link to clipboard

Copied

LATEST

Hi Yash,

 

Happy New Year!

 

I am sorry to hear you are having trouble with XD app crashing on your mobile device. I would suggest you to please check the minimum system requirements for XD on mobile device: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/system-requirements.ug.html and please make sure the requirements are fulfullied.

 

I will try my best to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines