Adobe XD Mobile application crashing

New Here ,
Jan 04, 2021 Jan 04, 2021

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Adobe XD application constantly crashing on Android, I have a simple wireframe file with 12 artboards as soon as I open the cloud document from my Android phone the app crashes. 

I also tried opening the same wireframe from my iPhone and it works fine.

 

Any help would be appreciated.

 

 

App Version: 35.0.0 (37048)
OS Version: 10
Device Model: SM-M215F
Manufacturer: Samsung
Available Memory: 1067.898MB
Total Memory: 3.492GB
Free Disk Space: 27.0GB
Total Disk Space: 52.0GB
SDK Version: 29
App VersionCode: 37048

 

Note:

1> I tried and app crashed on multiple Androids (Samsung, Pixel and Vivo)

2> I tried with one single artboard and it still crashes 

 

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correct answers 1 Correct Answer

Adobe Employee , Jan 04, 2021 Jan 04, 2021
Hi Yash,   Happy New Year!   I am sorry to hear you are having trouble with XD app crashing on your mobile device. I would suggest you to please check the minimum system requirements for XD on mobile device: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/system-requirements.ug.html and please make sure the requirements are fulfullied.   I will try my best to help.   Thanks, Harshika

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi Yash,

 

Happy New Year!

 

I am sorry to hear you are having trouble with XD app crashing on your mobile device. I would suggest you to please check the minimum system requirements for XD on mobile device: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/system-requirements.ug.html and please make sure the requirements are fulfullied.

 

I will try my best to help.

 

Thanks,

Harshika

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