Adobe xD not showing the remote changes

New Here ,
Mar 16, 2021 Mar 16, 2021

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I am facing an issue regarding cloud documents in adobe xD. I am not seeing the remote changes that I have done on my other system. Now When I logged in from why work computer, it's not showing me those changes, although I have the same accounts on both machines. Can Anyone Help?

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Adobe Employee , Mar 23, 2021 Mar 23, 2021
Are you doing co-editing on both the machines, without enabling live editing. Then you must see conflict dialogue soon once saving is done.  If you are opening account on secod machine after saving edits in first machine, then edits should get auto-saved and synced because it is a cloud document. No dialog will appear if you have done no edits on second machine and you opened the same file after few minutes, it should auto sync.    Regards, Anita Subedi

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hello Muhammad,

Thank you for reaching out to us. Is it with specific files or with all cloud files. I hope there was no syncing issue with Creative cloud.

Could you please provide the logs of your machine:

  1. CCXProcess Log
  2.  Mac: ~/Library/Logs/CreativeCloud/CCX Welcome
  3.  Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome
  4. AdobeXD.log
  5.  Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log
  6.  Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log 
  7. CCX Process Install Log
  8.  Mac: /Library/Logs/CreativeCloud/CCXProcessInstall.log
  9.  Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome
  10. NGL Logs ( Collect all the NGL logs from the location ) 
  11. Mac: ~/Library/Logs/NGLClient_AdobeXDXXXXX.log 
  12. Win:  %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\ AC\ Temp\  NGLClient_AdobeXDXXXXX.log 
  13. CCX Welcome Cache Data
        Mac: ~/Library/Logs/Caches/Adobe/CCX Welcome
        Win:  %userprofile%\AppData\Roaming\Adobe\CCX Welcome

 

If possible provide the logs of both machine.

 

Regards,

Anita Subedi

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Hey Anita Subedi

Thanks for reaching out.
The issue is I am not seeing that conflict box sometimes. And lost a lot of
work which is not recovered yet 😞

Regards,
Muhammad Usman

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Are you doing co-editing on both the machines, without enabling live editing. Then you must see conflict dialogue soon once saving is done. 

If you are opening account on secod machine after saving edits in first machine, then edits should get auto-saved and synced because it is a cloud document. No dialog will appear if you have done no edits on second machine and you opened the same file after few minutes, it should auto sync. 

 

Regards,

Anita Subedi

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