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Adobe XD nothing appears in Shared with you on Windows 10 desktop

New Here ,
Sep 16, 2019

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Hi,

 

I have Adobe XD, the free version from here

 

When I log in the the web version of XD and go to Shared with you here I can see a Design Spec that has been shared with me.

When I launch the desktop version from Adobe Creative Cloud and I go to Shared with you the Design Spec that I can see above doesn't appear.

 

I am logged in with the same email address.

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Adobe XD nothing appears in Shared with you on Windows 10 desktop

New Here ,
Sep 16, 2019

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Hi,

 

I have Adobe XD, the free version from here

 

When I log in the the web version of XD and go to Shared with you here I can see a Design Spec that has been shared with me.

When I launch the desktop version from Adobe Creative Cloud and I go to Shared with you the Design Spec that I can see above doesn't appear.

 

I am logged in with the same email address.

TOPICS
Bug

Views

271

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Sep 16, 2019 0
Adobe Employee ,
Sep 17, 2019

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Hi there,

 

We are sorry to hear that you're facing trouble using Adobe XD. A few more details would be helpful:

 

  • What is the OS and XD version of your machine?
  • Have you installed latest update to the graphic card? Please visit the manufacturer site to check for and apply the latest updates to graphic drivers.
  • Could you please check if you're able to see it on other machine?

 

I would suggest try signing out of Creative Cloud app and XD, restart the machine, sign back in to both and let us know if that helps. 

 

Thanks,

Harshika

 

 

 

 

 

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