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you can watch this short video to understand the problem
<iframe width="560" height="315" src="https://www.youtube.com/embed/TYF1EqnlZ_U" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Here are my PC specs:
sorry, here is the video link
We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still experiencing the issue with the latest version of XD which is 35.1? If yes, please try clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Let us know if this helps or if you need any further assistance.