adobe xd opens and closes immediately!!

New Here ,
Oct 24, 2020 Oct 24, 2020

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you can watch this short video to understand the problem

 

<iframe width="560" height="315" src="https://www.youtube.com/embed/TYF1EqnlZ_U" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

 

Here are my PC specs:

 

Ashampoo_Snap_2020.10.25_01h21m39s_005_.png

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New Here ,
Oct 24, 2020 Oct 24, 2020

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sorry, here is the video link

https://www.youtube.com/watch?v=TYF1EqnlZ_U 

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi there,

 

We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still experiencing the issue with the latest version of XD which is 35.1? If yes, please try clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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