• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe XD Preview Is Too Slow When I Add More Interactions

Community Beginner ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Device name DESKTOP-2PK9DUS
Processor Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz 2.30 GHz
Installed RAM 8.00 GB
Device ID 7B1E25A4-F671-4D40-9E32-3A31BC1E1177
Product ID 00330-80000-00000-AA479
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 20H2
Installed on ‎4/‎20/‎2021
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 12, 2021 May 12, 2021

Have you tried to do a new software installation? You can use the Creative Cloud Cleaner tool to uninstall the software and also delete any corrupt files.

Votes

Translate

Translate
Community Expert ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied

Hi, first of all, thank you for all this information about your computer. Are you using the latest version of Adobe XD?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied

Good afternoon Mr Italosan,

Yes i do have the latest update of XD

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied

Thank you for your answer. Does this problem occur with all files? Or just with a specific file?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied

It occurs unregularly but, in general it occurs with the complicated animations and components

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

Have you tried to do a new software installation? You can use the Creative Cloud Cleaner tool to uninstall the software and also delete any corrupt files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

I must try it. I really hope it works

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

Hi there, 

 

Sorry for the trouble and thanks for sharing the information asked by our experts. Once you try clean installation as suggested by Italo and if you still face the issue, we would request you to please share the XD file and generate Adobe logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me.

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

Thank you very much for your attention. I updated my XD with the latest update and my problem solved with the new interactions which i made after the update but the older ones are still slow but i think this problem won't occur again with my upcoming projects.

Thanks,

Esmaeel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

LATEST

Hi, we are happy that your Adobe XD issue was resolved with a simple update. If you need help in the future, please contact us 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines