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hi
my Adobe XD projects disappeared after a password change. Seems they were deleted. I can only see one of my projects on the cloud, which is also empty. All files have disappeared. How can I undo this?
I got a short notification that I don't have access to my files and I have to save the files and close the program. I could not do that but my main project was saved. After that, I had to log in and forgot my password and of course, I changed my password
thx in advance
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Hi Mima,
This is definitely a frustrating situation. If those were cloud documents, you may check them here: https://assets.adobe.com/cloud-documents
Have you changed the password of the project link? For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/contact.html so that we can provide you 1:1 support on your issue.
Hope it helps.
Thanks,
Harshika
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Hi Harshika,
the link navigates me where I chatted with support and she said I have to post my problem in the community. What changes if I chat there again?
Thx
Mima
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No problem. I am not sure what happened there. Is it possible for you to share the Adobe ID with me over a private message so that I can check the case details? I would also like to know if you're working on an enterprise network.
I will try my best to help you here.
Note: Please share the URL of this post over a PM for reference.
Thanks,
Harshika