Adobe XD quites and ask to sign in again(Sign in loop)

New Here ,
Aug 09, 2020 Aug 09, 2020

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Great work team. Now previously my XD has been working properly but after updating, it asks me to login and when I put in my details, am logged in but then XD closes it self automatically. When I try to reopen, same procedure. I have now spend days without doing any working because of the problem. Tried to even trouble shoot but same problem. Need some help

 

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Adobe Employee , Aug 09, 2020 Aug 09, 2020
Hi there,   We're so sorry to hear about the trouble. Could you please try the steps shared below:   Sign out of XD and Adobe CC Desktop app.Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.   If this doesn't help, you can also try the suggestion shared here: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html   Let us know how it goes, we'll try ...

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Adobe Employee ,
Aug 09, 2020 Aug 09, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, you can also try the suggestion shared here: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

 

Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Aug 09, 2020 Aug 09, 2020

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ok let me try it. 

 

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