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Adobe XD Saving to Cloud (Share a document) Problems -Saving Error Without Response

Community Beginner ,
Jan 18, 2019

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Hey there.

Adobe XD CC new update on the automatic cloud saving is sucks!

I can't save my work to be preview at the Adobe XD mobile app.

The saving process error in form of continously saving without ending.

I have wait for the whole day and nothing happen, my internet connection all work well.

In fact I also have tried on different computer, still the same.

adobe save cloud problem save document.PNG

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Adobe XD Saving to Cloud (Share a document) Problems -Saving Error Without Response

Community Beginner ,
Jan 18, 2019

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Hey there.

Adobe XD CC new update on the automatic cloud saving is sucks!

I can't save my work to be preview at the Adobe XD mobile app.

The saving process error in form of continously saving without ending.

I have wait for the whole day and nothing happen, my internet connection all work well.

In fact I also have tried on different computer, still the same.

adobe save cloud problem save document.PNG

Views

300

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Jan 18, 2019

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My internet connection is fine,

I managed sync with creative cloud, but still the same problem  with the "share document" to the cloud thing

I also have disable my firewall in-case,

have restart the device,

have tried to update the latest Adobe XD version,

you named it, all done, still the same problem, really need to be solve fast as I got presentation next week with my clients, and suck this happened.

adobe save cloud problem save document1.PNG

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Community Beginner ,
Jan 18, 2019

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Some details on my spec:

- XD version: Adobe XD 14.0.42.14 (Starter)

- OS version: Windows 10 Pro 10.0.15063 Build 15063

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Preran LATEST
Adobe Employee ,
Jan 21, 2019

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Hi all,

Can you try the solution in Issue saving xd files to creative cloud and let us know if it helped?

Thanks,

Preran

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