Adobe XD Share Links not working

Mar 18, 2020

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Hi All,

My version of XD is : 28.1.12.3, with Windows 10

I can’t generate any of my prototype links, no matter how I restart it or reinstall it.....

the progress bar always move up to 99%  ,and get an "error 2410".....

 

I've searched community, the issue seems to be resolved now, but it doesn't:

https://community.adobe.com/t5/adobe-xd/share-error-while-sharing-a-public-and-private-links-in-xd/m...

 

Does anyone knows how to resolve it?

 

Thanks.

 

Hi there,

 

We are sorry for the trouble. We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1 Please join the discussion.

 

We are sorry for the inconvenince.

 

Thanks,

Harshika

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Adobe XD Share Links not working

Mar 18, 2020

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Hi All,

My version of XD is : 28.1.12.3, with Windows 10

I can’t generate any of my prototype links, no matter how I restart it or reinstall it.....

the progress bar always move up to 99%  ,and get an "error 2410".....

 

I've searched community, the issue seems to be resolved now, but it doesn't:

https://community.adobe.com/t5/adobe-xd/share-error-while-sharing-a-public-and-private-links-in-xd/m...

 

Does anyone knows how to resolve it?

 

Thanks.

 

Hi there,

 

We are sorry for the trouble. We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1 Please join the discussion.

 

We are sorry for the inconvenince.

 

Thanks,

Harshika

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Mar 18, 2020 0
Adobe Employee ,
Mar 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try renaming the Title of the link in the Share Link window and then check again if you are able to publish the link? Let us know if it helps or if you need any further assistance.

 

Regards

Rishabh

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Mar 19, 2020 1
Mar 30, 2020

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Hi Adobe Team,

 

Thank you for the prompt reply. I have renamed the Title, the progress bar moves up to 100%, but still not success and shows "error 2401"...
Does it has other solution?

 

Regards,

Athem Lin

 

 

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Mar 30, 2020 0
Adobe Employee ,
Mar 31, 2020

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Thanks for trying Athem. Could you please update Adobe XD to the latest version that is 28.3 and check again. If it still doesn't work, I'd request if you can share a few more details like:

 

 

If you are comfortable in sharing these details, I'd request to send these details through private message. To send a private message you can click on my name and then click on send a message.

 

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Mar 31, 2020 1
Apr 01, 2020

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Thanks for your attention for this matter,

but it still doesn't work ( error 2401).....

I have sent you the private message, please check it.

 

Athem Lin

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Apr 01, 2020 0
Adobe Employee ,
Apr 02, 2020

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Thanks for sharing the details Athem. Could you please try a few things and share your observation:

 

  1. After installing the log collector tool, please follow the steps shared in the help article above to share the logs.
  2. Please check if you are able to publish a link on a new file? If yes, please try copying the content from that file and then try publishing it.
  3. If it still doesn't work, please try switching to a different network.

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Apr 02, 2020 1
Apr 05, 2020

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  1. After installing the log collector tool, please follow the steps shared in the help article above to share the logs. AdobeLogs_20200401_060125_242-win.zip
  2. Please check if you are able to publish a link on a new file? If yes, please try copying the content from that file and then try publishing it. No, it still doesn't work
  3. If it still doesn't work, please try switching to a different network. I've switched a different netwoek, but still error 2401

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Apr 05, 2020 0
Adobe Employee ,
Apr 08, 2020

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Sorry for the delay in response Athem. We have raised feedback with our Engineering team and will update this discussion with the next course of action once we have an update.

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Apr 08, 2020 1
May 20, 2020

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I have the same issue but I get no error code and it wont go past 50%. This may be due to the maintenance that just happened on the experience cloud. 

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May 20, 2020 2
Adobe Employee ,
May 20, 2020

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Hi there,

 

We are sorry for the trouble. We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1 Please join the discussion.

 

We are sorry for the inconvenince.

 

Thanks,

Harshika

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May 20, 2020 0
May 20, 2020

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I am having the same problem. It won't go past 50%. I am seeing the error code: 44:63.

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May 20, 2020 0