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Adobe XD shared links are not working. Error:- Something went wrong.

Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Hi Adobe Team,

 

Today my all links not working. showing some error message which attached. please resolve this problem because client working on these links and this link not opened.

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Product performance , Share or publish

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correct answers 1 Correct answer

Adobe Employee , Apr 24, 2020 Apr 24, 2020

Hi All,

 

We apologies for the inconevience. There was a server issue from the backend  which is resolved now. Could you please try to open the prototype links again?

 

Let us know if everything is normal at your end. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Apr 24, 2020 Apr 24, 2020

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I have the same problem too and I can't edit my xd file from the cloud so I downloaded it and it works fine but the create links feature doesn't work at all!! yeah, you're right this might be a server issue.

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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My link is started working now....

 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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The file is here as other coeditors can access it. They are disconnected at the moment.

If click "Discard changes", document closes.
If click "Save changes", an error appears when trying to save on cloud. 
Can save only on local.

 

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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me too!!!!!!!!!!!!!!
I can't open file from cloud.

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Can't update link or create new link. A message that says "Something went wrong.  (Error-1)" came up.

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New Here ,
Apr 24, 2020 Apr 24, 2020

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I am also getting this same problem

 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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hi,
I, am facing difficulties to "share for review/ developement" version of a prototype I made on XD,  but all the link are working, not even previous works link, can anybody help me fix this?

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New Here ,
Apr 24, 2020 Apr 24, 2020

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My projects Xd links are not working. Giving following error

dhanu25_0-1587725394510.png

 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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me too

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Metoo

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Facing the same issue, none of the Adobe XD links are opening! The same message is displayed when opening any of Adobe Xd links! 

 

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New Here ,
Apr 25, 2020 Apr 25, 2020

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I can't open cloud documents from exactly 4am Gmt +1.

 

I have tried all the methods in the group. I even invited my friend to view it. But it he gets " this cloud document is currently not available "

 

Client is expecting this delivery. I will be lost. 

 

Please us there a downtime on adobe servers?

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New Here ,
Apr 24, 2020 Apr 24, 2020

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XD Prototype link is not working

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New Here ,
Apr 24, 2020 Apr 24, 2020

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my existing XD prototype also not working.... 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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All my XD specs and protoype links are not working 

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Metoo

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Screen Shot 2020-04-24 at 5.02.50 PM.png

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Thanks! now all links working 

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Participant ,
May 20, 2020 May 20, 2020

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Still not resolved - just ran into this problem USA east coast 4:30pm, it's ongoing. Please fix this!

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Community Beginner ,
May 20, 2020 May 20, 2020

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I'm having the same issues.

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi there,

 

We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1 Please join the discussion.

 

We're sorry for the inconvenience.

 

Thanks,

Harshika

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