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Adobe XD taking to long to load shared documents

New Here ,
Jun 19, 2020

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Hi everyone,

I'm getting a problem with shared documents stored in Adobe Cloud.

It takes too long to load. I have a 6 megas file, which I've shared with the integration team. When I try to reopen this same file, It takes incredible 10 minutes to appear! The load bar get stucked in about 60%. The only solution is RESTART MY COMPUTER!

I'm under a hi speed network connection, and my mac mini work smoothly and steady, so I don't think the problems come from the connection or computer speed.

 

Have a nice day!

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Crash on mac, Open and save docs, Product performance, Share or publish

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Adobe XD taking to long to load shared documents

New Here ,
Jun 19, 2020

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Hi everyone,

I'm getting a problem with shared documents stored in Adobe Cloud.

It takes too long to load. I have a 6 megas file, which I've shared with the integration team. When I try to reopen this same file, It takes incredible 10 minutes to appear! The load bar get stucked in about 60%. The only solution is RESTART MY COMPUTER!

I'm under a hi speed network connection, and my mac mini work smoothly and steady, so I don't think the problems come from the connection or computer speed.

 

Have a nice day!

Topics

Crash on mac, Open and save docs, Product performance, Share or publish

Views

97

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Jun 19, 2020 0
Explorer ,
Jun 19, 2020

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I noticed today some problems.

Files edited from library cc have not been updated into project.

File from library was illustration, and was placed linked to adobe xd.

Adobe forces users to use adobe cloud, and it doesn't work smoothly.

Maybe they work on this problem https://community.adobe.com/t5/adobe-xd/screens-disappearing-during-collaboration-on-cloud-files/td-...

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Jun 19, 2020 1
New Here ,
Jul 14, 2020

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I am having the same issue. My file is less than 6MB and it takes a long time to open. XD is truly crap.

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Jul 14, 2020 0
Adobe Employee ,
Jul 19, 2020

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Hi Marlon,

 

We're so sorry to hear about the trouble. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share the information asked by Harshika, we will try our best to help you with this.

 

Regards

Rishabh

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Jul 19, 2020 0
Adobe Employee ,
Jul 14, 2020

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Hi there,

 

We are sorry to hear you are experiencing issue with opening the shared file in XD. Would you mind sharing the screenshot of your about XD info page? Is it possible for you to open the file on other machine and see if it's taking the same time to open? Is it happening only with the shared files or all the files?

 

We will try our best to help.

 

Thanks,

Harshika

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Jul 14, 2020 0