Adobe XD trouble using the adobe for team Plan

New Here ,
Dec 03, 2020 Dec 03, 2020

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Hello everyone,

I have trouble using my adobe for team license.

On the adobe platform it shows that i have 2 plans. (adobbe for team and the free trial one)

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Whenever i try to use adobe XD, i cannot publish links (i have only one) though i have the team plan and it always asks me to upgrade for a premium license. And the team license is not visible.   

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I tried signing out and then signing back in to Creative Cloud but i have the same problem.

Can someone please advise on how can this problem be resolved ?

Thank you.

 

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Adobe Employee , Dec 04, 2020 Dec 04, 2020
Hi there, Thanks for reaching out. It looks like there is a conflict because of two subscription module activated on the same Adobe ID. I'd recommend contacting us directly using this link: https://helpx.adobe.com/contact.html Regards Rishabh

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi there,

 

Thanks for reaching out. It looks like there is a conflict because of two subscription module activated on the same Adobe ID. I'd recommend contacting us directly using this link: https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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