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Adobe xd very slow on ASUS laptop

New Here ,
Sep 11, 2020

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Hi 

Adobe xd works very slow on ASUS Q304UAK. 

Adobe xd hangs 3 times everytime i open it before it starts working. And then also work very slow. Especially after feb onwards. I was thinking of buying the paid version but now i dont know if I should .

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Adobe xd very slow on ASUS laptop

New Here ,
Sep 11, 2020

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Hi 

Adobe xd works very slow on ASUS Q304UAK. 

Adobe xd hangs 3 times everytime i open it before it starts working. And then also work very slow. Especially after feb onwards. I was thinking of buying the paid version but now i dont know if I should .

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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Hi, what version of Adobe XD are you using?

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Sep 12, 2020 1
Adobe Employee ,
Sep 13, 2020

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Hi Kiran,

 

Sorry to hear about the trouble. In addition to the details asked by Italoson, could you please share a few more details like:

 

  1. Is this happening while working on a specific file or multiple files?
  2. If it's happening on every launch and multiple files, I'll recommend, uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once it's uninstalled, please re-install the application. 
  3. If this doesn't help, please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Sep 13, 2020 1