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ADOBE XD White screen after updating(XD version-21.0.12.11)

New Here ,
Jul 21, 2019

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Anytime I launched the adobe xd using the creative cloud or directly by using the adobe xd launch icon, it keeps showing a white screen before shutting down.

I noticed this after I updated it two days ago.

I use windows 10 1903.

This does not happen with other adobe products though

I don't know if anyone has experienced it and how they resolved it.

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ADOBE XD White screen after updating(XD version-21.0.12.11)

New Here ,
Jul 21, 2019

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Anytime I launched the adobe xd using the creative cloud or directly by using the adobe xd launch icon, it keeps showing a white screen before shutting down.

I noticed this after I updated it two days ago.

I use windows 10 1903.

This does not happen with other adobe products though

I don't know if anyone has experienced it and how they resolved it.

The Tittle was edited by Moderator.

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Adobe Community Professional ,
Jul 21, 2019

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Have you  uninstalled/re-installed it? Do you have an Xd update pending? What version of Xd do you have installed?

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New Here ,
Jul 21, 2019

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The current update one I have is 21.0.12.11 version.

I have done what is contained here Adobe XD launches into a white screen on Windows and I was able to completely remove the latest one then install my older version. But sadly, my older version does not have the auto animate feature. So Maybe anyone can point me to a more stable version to go back to aside this latest update.

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New Here ,
Jul 21, 2019

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And the older version I can fall back to is Adobe.CC.XD_13.1.32.8 which way too behind to fall back to.

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Adobe Community Professional ,
Jul 21, 2019

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I see you've already tried the solutions on Adobe's own solutions page.

Have you tried reinstalling the current version. Then closing the computer and restarting it?
For some reason that's all I have to do. The above solutions in your link didn't work for me either.

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Adobe Community Professional ,
Jul 22, 2019

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For every update restarting needed and that help to solve that. As this problem ties with registration keys I encourage to use Use the Creative Cloud Cleaner Tool to solve installation problems and reinstall Adobe Xd.

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