Adobe XD will not launch

New Here ,
Feb 11, 2019 Feb 11, 2019

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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

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correct answers 1 Correct Answer

Adobe Employee , Feb 13, 2019 Feb 13, 2019
Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

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Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

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Hi N0kx,

Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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i have the same problem and tried all of those steps. restarted dozens of times. updated everything. and still nothing.

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Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

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In addition to what Atul said, try the solutions in this post and let us know if they helped.

Adobe XD won't start on new machine (Windows 10)

Thanks,

Preran

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.

Thank you!

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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I´m on Windows 10, latest build at the moment

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Perfect. I'll private message you with the path to the files I need. Thanks!

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New Here ,
May 13, 2021 May 13, 2021

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LATEST

You can send also to me.

 

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Adobe Employee ,
Feb 26, 2019 Feb 26, 2019

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spahadicaprio​  Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file  from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

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Community Beginner ,
Apr 27, 2019 Apr 27, 2019

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Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

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New Here ,
Jun 27, 2020 Jun 27, 2020

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Hello sir,

 

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

 

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New Here ,
Jun 02, 2019 Jun 02, 2019

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it work

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New Here ,
Jan 22, 2020 Jan 22, 2020

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I have the same problem. 

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New Here ,
Feb 14, 2020 Feb 14, 2020

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Same problem here. when i launh the app, just white screen and close. 

i'm using windows 10 with latest build. and latest adobe xd 

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New Here ,
Mar 10, 2020 Mar 10, 2020

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XD doesn't open. But yesterday was open. I click the program icon and it bounced at dashboard, but it couldn't open. My internet connection is ok. Please I need help urgently. 

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Adobe Employee ,
Mar 10, 2020 Mar 10, 2020

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For all those of you that are facing this issue, I suggest trying the solutions in https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

 

If that did not help, get in touch with us using the chat button on this page https://adobe.ly/2WYE62m

 

Let us know if you need more info or assistance.

 

Thanks,

Preran

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New Here ,
Jun 27, 2020 Jun 27, 2020

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Hello Elainecc,

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

 

I've also tried uninstalling and reinstalling with no luck.

I am working very important project so please help me i really need to sowl this problem please 

 

Any ideas?

 

Running Windows 10 Home.

 

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New Here ,
Jan 21, 2021 Jan 21, 2021

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I found that if I launched the app itself from the start menu, instead of double clicking an XD file, it loads up. It's when I tried to open via the file that it shows the splash screen for a few seconds, before disappearing

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