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Adobe XD will not launch

New Here ,
Feb 11, 2019

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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

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Adobe XD will not launch

New Here ,
Feb 11, 2019

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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

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Feb 11, 2019 0
Adobe Employee ,
Feb 12, 2019

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Hi N0kx,

Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

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Feb 12, 2019 0
Community Beginner ,
Jun 21, 2020

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i have the same problem and tried all of those steps. restarted dozens of times. updated everything. and still nothing.

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Jun 21, 2020 0
Adobe Employee ,
Feb 12, 2019

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In addition to what Atul said, try the solutions in this post and let us know if they helped.

Adobe XD won't start on new machine (Windows 10)

Thanks,

Preran

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Feb 12, 2019 0
Community Beginner ,
Feb 13, 2019

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I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran

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Feb 13, 2019 2
Adobe Employee ,
Feb 13, 2019

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Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

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Feb 13, 2019 5
Community Beginner ,
Feb 13, 2019

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Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.

Thank you!

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Feb 13, 2019 0
Adobe Employee ,
Feb 13, 2019

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I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?

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Feb 13, 2019 0
Community Beginner ,
Feb 13, 2019

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I´m on Windows 10, latest build at the moment

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Feb 13, 2019 0
Adobe Employee ,
Feb 13, 2019

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Perfect. I'll private message you with the path to the files I need. Thanks!

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Feb 13, 2019 0
Adobe Employee ,
Feb 26, 2019

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spahadicaprio​  Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file  from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

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Feb 26, 2019 0
Community Beginner ,
Apr 27, 2019

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Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

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Apr 27, 2019 0
New Here ,
Jun 27, 2020

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Hello sir,

 

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

 

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Jun 27, 2020 1
New Here ,
Jun 02, 2019

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it work

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Jun 02, 2019 0