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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.
I've also tried uninstalling and reinstalling with no luck.
Any ideas?
Running Windows 10 Home.
Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.
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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.
I've also tried uninstalling and reinstalling with no luck.
Any ideas?
Running Windows 10 Home.
Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.
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Hi N0kx,
Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.
Thanks,
Atul_Saini
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i have the same problem and tried all of those steps. restarted dozens of times. updated everything. and still nothing.
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In addition to what Atul said, try the solutions in this post and let us know if they helped.
Adobe XD won't start on new machine (Windows 10)
Thanks,
Preran
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I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran
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Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.
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Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.
Thank you!
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I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?
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I´m on Windows 10, latest build at the moment
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Perfect. I'll private message you with the path to the files I need. Thanks!
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spahadicaprio Could you run Log Collector tool from the following link and share us the logs.
How to use the Creative Cloud Log Collector tool
Also please share the NGL_XXX.log file from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\
Thanks
Vasanth Pai
Adobe XD Team
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Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.
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Hello sir,
it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close
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it work