Adobe XD will not launch

[n0kx]

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

[Atul_Saini]

Hi N0kx,

Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

[bhardie]

i have the same problem and tried all of those steps. restarted dozens of times. updated everything. and still nothing.

[Preran]

In addition to what Atul said, try the solutions in this post and let us know if they helped.

Adobe XD won't start on new machine (Windows 10)

Thanks,

Preran

[spahadicaprio]

I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran​

[elainecc · Accepted solution]

Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

[spahadicaprio]

Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.

Thank you!

[elainecc]

I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?

[spahadicaprio]

I´m on Windows 10, latest build at the moment

[elainecc]

Perfect. I'll private message you with the path to the files I need. Thanks!

[vasanth_pai]

spahadicaprio​  Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file  from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

[spahadicaprio]

Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

[Mr__Chaudhari]

Hello sir,

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

[terrys31880622]

it work

[vivek bisht]

I have the same problem. 

[mirzafatur]

Same problem here. when i launh the app, just white screen and close. 

i'm using windows 10 with latest build. and latest adobe xd 

[xd27.1]

XD doesn't open. But yesterday was open. I click the program icon and it bounced at dashboard, but it couldn't open. My internet connection is ok. Please I need help urgently. 

[Preran]

For all those of you that are facing this issue, I suggest trying the solutions in https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If that did not help, get in touch with us using the chat button on this page https://adobe.ly/2WYE62m

Let us know if you need more info or assistance.

Thanks,

Preran

[Mr__Chaudhari]

Hello Elainecc,

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

I am working very important project so please help me i really need to sowl this problem please 

Any ideas?

Running Windows 10 Home.

[David5E49]

I found that if I launched the app itself from the start menu, instead of double clicking an XD file, it loads up. It's when I tried to open via the file that it shows the splash screen for a few seconds, before disappearing