Adobe XD won't even start installing

New Here ,
Dec 24, 2018 Dec 24, 2018

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Hi, i had adobe XD installed and running and all of a sudden it stopped working, it said: "You should reinstall your adobe XD" So I deleted it.

First i couldn't start install from downloaded XD_Set-up.exe so I downloaded it again but no luck there either.

Basically when i double click on set up exe, and click on run, it shows on my mouse cursor that is "working" then stops and nothing happen.. ever. Couldn't do it even when i run it as a administrator...Help please! Thanks

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correct answers 1 Correct Answer

Adobe Employee , Dec 24, 2018 Dec 24, 2018
Hi Borisl,Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud? Thanks,Atul_Saini

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Adobe Employee ,
Dec 24, 2018 Dec 24, 2018

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Hi Borisl,

Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud?

Thanks,

Atul_Saini

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New Here ,
Dec 25, 2018 Dec 25, 2018

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Ive had creative cloud, but looks like he was the problem i reinstalled it and it worked. Thanks anyway

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New Here ,
Sep 03, 2020 Sep 03, 2020

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on clicking the downloaded exe file, nothing happens... nothings starts

My computer config:

64bit. i5/gen 7, 4GB RAM, 1 TB Storage, Win10 pro

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New Here ,
Sep 03, 2020 Sep 03, 2020

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I tried to run the exe file as system adminstrator

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Adobe Employee ,
Sep 03, 2020 Sep 03, 2020

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Hi Vibhuti,

 

Sorry to hear about the trouble. Could you please try installing the apps by following the steps shared here: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Hi, I am facing the same issue. I tried installing ADOBE XD and nothing happens on clicking the exe file. I've tried restarting my PC, tried to run as administrator, also tried installing creative cloud. Even the creative cloud exe file doesn't open. No error window pops up. basically nothing happens at all. Please help!

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New Here ,
Jan 04, 2021 Jan 04, 2021

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I have similar issue it appears to be proxy related.

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