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Adobe XD won't even start installing

New Here ,
Dec 24, 2018

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Hi, i had adobe XD installed and running and all of a sudden it stopped working, it said: "You should reinstall your adobe XD" So I deleted it.

First i couldn't start install from downloaded XD_Set-up.exe so I downloaded it again but no luck there either.

Basically when i double click on set up exe, and click on run, it shows on my mouse cursor that is "working" then stops and nothing happen.. ever. Couldn't do it even when i run it as a administrator...Help please! Thanks

Hi Borisl,

Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud?

Thanks,

Atul_Saini

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Adobe XD won't even start installing

New Here ,
Dec 24, 2018

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Hi, i had adobe XD installed and running and all of a sudden it stopped working, it said: "You should reinstall your adobe XD" So I deleted it.

First i couldn't start install from downloaded XD_Set-up.exe so I downloaded it again but no luck there either.

Basically when i double click on set up exe, and click on run, it shows on my mouse cursor that is "working" then stops and nothing happen.. ever. Couldn't do it even when i run it as a administrator...Help please! Thanks

Hi Borisl,

Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud?

Thanks,

Atul_Saini

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Adobe Employee ,
Dec 24, 2018

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Hi Borisl,

Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud?

Thanks,

Atul_Saini

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New Here ,
Dec 25, 2018

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Ive had creative cloud, but looks like he was the problem i reinstalled it and it worked. Thanks anyway

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New Here ,
Sep 03, 2020

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on clicking the downloaded exe file, nothing happens... nothings starts

My computer config:

64bit. i5/gen 7, 4GB RAM, 1 TB Storage, Win10 pro

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New Here ,
Sep 03, 2020

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I tried to run the exe file as system adminstrator

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Adobe Employee ,
Sep 03, 2020

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Hi Vibhuti,

 

Sorry to hear about the trouble. Could you please try installing the apps by following the steps shared here: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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