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Adobe XD won't launch after last update

New Here ,
Aug 28, 2020

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Hi, I'm having troubles after updating Adobe XD, It's stucked on the load screen, It was working before the update, now I tried to go back to the version before the last one and now it doesn't work anymore, I restarted the PC, I uninstalled and installed again the last version and restarted, I installed other versions but doesn't work, I has like 30 minutes on this load sceen, help please...

didierc79471747_0-1598634537521.png

 

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Crash on windows, Download install and licensing, Known Issue, Missing feature, Product performance

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Adobe XD won't launch after last update

New Here ,
Aug 28, 2020

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Hi, I'm having troubles after updating Adobe XD, It's stucked on the load screen, It was working before the update, now I tried to go back to the version before the last one and now it doesn't work anymore, I restarted the PC, I uninstalled and installed again the last version and restarted, I installed other versions but doesn't work, I has like 30 minutes on this load sceen, help please...

didierc79471747_0-1598634537521.png

 

Topics

Crash on windows, Download install and licensing, Known Issue, Missing feature, Product performance

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55

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Adobe Employee ,
Aug 28, 2020

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Hi there,

 

Sorry to hear you're experiencing issues while launching Adobe XD. Could you please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and see if that helps?

 

Thanks,

Harshika

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