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Adobe XD won't launch after update(XD version-21.0.12.11)

Community Beginner ,
Jul 19, 2019

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The adobe XD, after this last update, doesn't even open. Are anyone with this issue?

The Tittle was edited by Moderator.

Hi there,

We're sorry to hear you're having trouble launching Adobe XD. Could you please confirm if you've tried rebooting the machine after an update. We've seen some other people who face the same problem after the update.

If that doesn't work, please try the steps mentioned in this article: Adobe XD launches into a white screen on Windows

Please let us know if you face any issues with this. We'd be happy to help.

Thanks,

Harshika

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Adobe XD won't launch after update(XD version-21.0.12.11)

Community Beginner ,
Jul 19, 2019

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The adobe XD, after this last update, doesn't even open. Are anyone with this issue?

The Tittle was edited by Moderator.

Hi there,

We're sorry to hear you're having trouble launching Adobe XD. Could you please confirm if you've tried rebooting the machine after an update. We've seen some other people who face the same problem after the update.

If that doesn't work, please try the steps mentioned in this article: Adobe XD launches into a white screen on Windows

Please let us know if you face any issues with this. We'd be happy to help.

Thanks,

Harshika

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Jul 19, 2019 0
Adobe Employee ,
Jul 19, 2019

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Hi there,

We're sorry to hear you're having trouble launching Adobe XD. Could you please confirm if you've tried rebooting the machine after an update. We've seen some other people who face the same problem after the update.

If that doesn't work, please try the steps mentioned in this article: Adobe XD launches into a white screen on Windows

Please let us know if you face any issues with this. We'd be happy to help.

Thanks,

Harshika

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Jul 19, 2019 1
Community Beginner ,
Jul 19, 2019

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Hi there,

After rebooting the computer the program started to work.

Thank you

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Jul 19, 2019 0
Adobe Employee ,
Jul 19, 2019

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I am glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

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Jul 19, 2019 0
New Here ,
Jul 23, 2019

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This happens to me after every update (Windows 10). It's really annoying.

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Jul 23, 2019 0
Adobe Employee ,
Jul 23, 2019

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Hi Dave,

We're sorry for the frustration. I understand that it could be annoying. The team is already aware of this behavior and is working on it to make improvements in the future. I'd request you to please restart the machine and then try to launch XD and let us know if you still face the issue. We'd be happy to help.

Thanks,

Harshika

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Jul 23, 2019 0