Highlighted

Adobe XD won't open on Windows 10

Community Beginner ,
Jun 03, 2019

Copy link to clipboard

Copied

XD (version 19.2.22) will no longer open on my Windows 10 PC. When I click Open I get a white window that says Adobe XD in the upper left corner for about 30 seconds and then the window closes. I tried installing version 19.1.22 and that didn't work either. I have upgraded back to 19.2.22 and it is still not working.

I had to quickly code the pages by hand in Dreamweaver while XD is down. Please help. I need to finish working on some files for a deadline.

Windows 10 Enterprise 64-bit

Adobe for Teams account

Views

3.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe XD won't open on Windows 10

Community Beginner ,
Jun 03, 2019

Copy link to clipboard

Copied

XD (version 19.2.22) will no longer open on my Windows 10 PC. When I click Open I get a white window that says Adobe XD in the upper left corner for about 30 seconds and then the window closes. I tried installing version 19.1.22 and that didn't work either. I have upgraded back to 19.2.22 and it is still not working.

I had to quickly code the pages by hand in Dreamweaver while XD is down. Please help. I need to finish working on some files for a deadline.

Windows 10 Enterprise 64-bit

Adobe for Teams account

Views

3.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 03, 2019 0
Adobe Community Professional ,
Jun 03, 2019

Copy link to clipboard

Copied

Right-click on XD desktop shortcut and select Run as Administrator.

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 03, 2019 0
Community Beginner ,
Jun 03, 2019

Copy link to clipboard

Copied

https://forums.adobe.com/people/Nancy+OShea  wrote

Right-click on XD desktop shortcut and select Run as Administrator.

I do not see the option to Run as Administrator when I right-click. I don't have Administrator privileges on my PC at my job.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 03, 2019 0
New Here ,
Jun 05, 2019

Copy link to clipboard

Copied

I thought Adobe XD is an UWP App, then there is no such thing as right-click > run as administrator.

Updating my graphics drivers (just in case) and restarting the pc fixed the problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 05, 2019 1
Adobe Community Professional ,
Jun 03, 2019

Copy link to clipboard

Copied

[Moderator moved from Adobe Creative Cloud to Adobe XD.]

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 03, 2019 0
Adobe Community Professional ,
Jun 03, 2019

Copy link to clipboard

Copied

Also see this help article.

Adobe XD launches into a white screen on Windows

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 03, 2019 1
Community Beginner ,
Jun 03, 2019

Copy link to clipboard

Copied

https://forums.adobe.com/people/Nancy+OShea  wrote

Also see this help article.

Adobe XD launches into a white screen on Windows

I'll talk to the IT administrative team and see if this article will help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 03, 2019 0
Explorer ,
Sep 18, 2019

Copy link to clipboard

Copied

I tried all of these, and updating my graphic drivers seemed to have worked, but then the problem came back. I think there's some kind of weird conflict with the creative cloud app and XD. The problem only seems to happen if I try to launch XD and the creative cloud app is open and running in the background.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 18, 2019 0
New Here ,
Jun 04, 2019

Copy link to clipboard

Copied

Struggling with the same issue at the moment, troubleshooting from the post above didn't change anything unfortunately. Worked just fine as of yesterday.    

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 04, 2019 1
Adobe Employee ,
Jun 05, 2019

Copy link to clipboard

Copied

Can you let us know if you are on an Enterprise license, and if you are on the latest version of Adobe XD (19.x) ?

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 05, 2019 0
Community Beginner ,
Jun 05, 2019

Copy link to clipboard

Copied

Preran  wrote

Can you let us know if you are on an Enterprise license, and if you are on the latest version of Adobe XD (19.x) ?

Thanks,

Preran

Yes, I am on an Adobe Enterprise license at work and yes the latest version of XD.

Windows 10 Enterprise 64-bit

Version 1803

OS build 17134.706

Adobe for Teams account

(Not opening)

Adobe XD 19.2.22

(Opening OK)

Photoshop 20.0.4

Illustrator 23.0.3

InDesign 14.0.2

Bridge 9.0.3

Acrobat 19.0

Dreamweaver 19.1

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

Copy link to clipboard

Copied

Thank you for the info. I suggest requesting your administrator to get in touch with Adobe Support as soon as possible. They should be able to quickly assist you.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 05, 2019 1
Community Beginner ,
Jun 06, 2019

Copy link to clipboard

Copied

So why don't you post the solution here?

I'm having the exact same issue since the last update. My graphic drivers are all updated and it's still not working.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 06, 2019 0
New Here ,
Jul 04, 2019

Copy link to clipboard

Copied

This is what I did and it worked for me.

Right click on adobe XD on the start menu-> settings -> Repair/Reset/Terminate (dint work) -> Uninstalled -> Restarted PC -> Installed from CC. Worked

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 04, 2019 1
Adobe Employee ,
Jul 05, 2019

Copy link to clipboard

Copied

Thank you for sharing your solution, Manohar. This will definitely help our user to fix the problem. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 05, 2019 2