Adobe XD won't start on Mac

[#1]

After the new update the program will crash instantly every time I try to open it.

I am on an IMac whit macOs Catalina 10.15.5 

As soon as the program is launched this error appears:

Process:               Adobe XD [937]

Path:                  /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD

Identifier:            com.adobe.xd

Version:               30.1.12.4 (30.1.12.4)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe XD [937]

User ID:               501

Date/Time:             2020-06-23 19:15:21.757 +0200

OS Version:            Mac OS X 10.15.5 (19F101)

Report Version:        12

Anonymous UUID:        4CA7A6E9-568A-1EFB-81F4-8EB4945DC10D

Time Awake Since Boot: 720 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x5] Code Signature

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

  Library not loaded: @rpath/CommonInterop.framework/Versions/A/CommonInterop

  Referenced from: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD

  Reason: no suitable image found.  Did find:

/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop'

/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: stat() failed with errno=1

/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop'

Binary Images:

       0x10d076000 -        0x1107b959f +com.adobe.xd (30.1.12.4 - 30.1.12.4) <3CB06C4E-5A35-3DA3-BC30-0413946C4502> /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD

       0x11454c000 -        0x114557ffb +com.adobe.AdobeCrashReporter (7.9 - 8.0.3) <C64B8E40-63FC-3F99-A783-A923A8418EBF> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

       0x115a75000 -        0x115b06eff  dyld (750.5) <E4698FBD-806A-3396-B279-E685BA37430B> /usr/lib/dyld

    0x7fff37873000 -     0x7fff37873fff  com.apple.Carbon (160 - 162) <4F1F60CB-6C1E-3D79-832E-8D606601F282> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x7fff38146000 -     0x7fff3864fffb  com.apple.audio.CoreAudio (5.0 - 5.0) <62BEE4B7-8A26-3951-9D78-4E193617AF7A> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

    0x7fff3e16c000 -     0x7fff3e236ff7  com.apple.Metal (212.7 - 212.7) <CC7BF715-142B-3C2A-81AD-0E35693230F2> /System/Library/Frameworks/Metal.framework/Versions/A/Metal

    0x7fff3e238000 -     0x7fff3e252ff5  com.apple.MetalKit (141.2 - 141.2) <8162AFB6-327C-3BE1-AEF7-2BEA999B1DFB> /System/Library/Frameworks/MetalKit.framework/Versions/A/MetalKit

Model: iMac18,2, BootROM 183.0.0.0.0, 4 processors, Quad-Core Intel Core i5, 3 GHz, 8 GB, SMC 2.40f1

Graphics: kHW_AMDRadeonPro555Item, Radeon Pro 555, spdisplays_pcie_device, 2 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x802C, 0x344154463531323634485A2D3247334232202020

Memory Module: BANK 1/DIMM0, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x802C, 0x344154463531323634485A2D3247334232202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16E), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1610.1)

Bluetooth: Version 7.0.5f6, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Samsung SSD 860 EVO 500GB, 500,11 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 41.4

{Renamed BY MOD}

[#2]

Hi there,

We are sorry to hear you are experiencing crash issues with XD on mac and thanks for sharing the details. Would you mind trying to reinstall XD and let us know how it goes?

We will try our best to help.

Thanks,

Harshika

[#3 · Accepted solution]

Hi and thank you for your answer,

I tried the following:

1. Restarting the Mac
2. Reinstalling XD
3. Logging out of CC 

None of that initially worked. 

I resolved the issue by disintalling from CC and manually removing all the XD related files left.

[#4]

We are glad to hear that you're able to fix the issue and thanks for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to XD.

We would be happy to help.

Thanks,

Harshika

[#5]

Hello could you please tell me how exactly you removed the remaining files manually?
I happen have this problem myself and have been losing my mind over it..

[#6]

Hi, is there a way to remove the remaining files? Ive reinstalled full CC and still seeing same issue.

[#7]

Hi, I know this is a longshot but is there any chance you can go through the steps that were taken to fix?

[#8]

Hi Louis,

Sorry to hear about the trouble. You can try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install.

Regards

Rishabh