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Adobe XD work file missing

New Here ,
Jul 02, 2020

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Hi, when i was trying to save my file, the app crashed and when i restarted, they prompted me to sign in to my creative cloud account again. I did and when i reopened the app, my file is missing from 'Recent'.

I also cannot locate my files anywhere in the Assets, Cloud and in my computer. But the file name is still showing when i right-click my app icon - LP-HP-020720 (please see image)

 

Is there any way i can retrieve it again? I've searched online for answers and tried everything.

 

Thanks!

 

Screenshot 2020-07-03 at 2.36.25 PM.png

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Crash or freeze, Mac, Problem or error

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Adobe XD work file missing

New Here ,
Jul 02, 2020

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Hi, when i was trying to save my file, the app crashed and when i restarted, they prompted me to sign in to my creative cloud account again. I did and when i reopened the app, my file is missing from 'Recent'.

I also cannot locate my files anywhere in the Assets, Cloud and in my computer. But the file name is still showing when i right-click my app icon - LP-HP-020720 (please see image)

 

Is there any way i can retrieve it again? I've searched online for answers and tried everything.

 

Thanks!

 

Screenshot 2020-07-03 at 2.36.25 PM.png

Topics

Crash or freeze, Mac, Problem or error

Views

43

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 03, 2020

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Moving to the Adobe XD forum from Photoshop

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Adobe Employee ,
Jul 22, 2020

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Hi Yvonne,

 

We're so sorry for the delay in response. Could you please confirm if it was a local file or a cloud file? If it was a cloud file, please check if you are able to see the file here: https://assets.adobe.com/cloud-documents

 

If it was a local file, please check if you are able to see the file here: ~/Library/Application Support/Adobe/Adobe XD CC

 

Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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