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Adobe XD working really slowly

New Here ,
May 27, 2020

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Hi, 

 

My Adobe XD has been working really slowly and sometimes will take up to 10 minutes to even open my design file. Even when it opens, it is hard to move around the screen and it becomes quite glitchy. I wouldn't say I even have many artboards or components on the document (although the images I am using are quite large and high quality). 

 

I saw this may be due to the update, so I uninstalled the update but it wouldn't let me open any documents I created while using the most recent update. 

 

Is there anything I can do? Would this have anything to do with the fact that my mac doesn't have the most recent software update (Catalina)? 

 

I thought this may have something to do with being close to running out of cloud storage, but I have bought more cloud storage and I am still having the same issues. 

 

Any help is appreciated, I really need this to work I am using this program for my HSC major work!! Thanks 

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Adobe XD working really slowly

New Here ,
May 27, 2020

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Hi, 

 

My Adobe XD has been working really slowly and sometimes will take up to 10 minutes to even open my design file. Even when it opens, it is hard to move around the screen and it becomes quite glitchy. I wouldn't say I even have many artboards or components on the document (although the images I am using are quite large and high quality). 

 

I saw this may be due to the update, so I uninstalled the update but it wouldn't let me open any documents I created while using the most recent update. 

 

Is there anything I can do? Would this have anything to do with the fact that my mac doesn't have the most recent software update (Catalina)? 

 

I thought this may have something to do with being close to running out of cloud storage, but I have bought more cloud storage and I am still having the same issues. 

 

Any help is appreciated, I really need this to work I am using this program for my HSC major work!! Thanks 

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May 27, 2020 0
Adobe Employee ,
May 28, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with this. Could you please share a few more details like:

 

  1. The version of XD and the macOS.
  2. Is it slow while working on a specific file or all the files?
  3. If on a specific file, is that file a cloud document or local document?
  4. Is it slow all the time or while performing certain actions?

 

Regards

Rishabh

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May 28, 2020 0