We are sorry for the delay in response. I understand your frustration and thanks for sharing the additional info. I would like to know if you're still experiencing the issue with XD 35.3 version. If so, and you're afraid to perform the trouble shooting steps. You may get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that our chat support team can connect with you and help you with a remote session.