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After reopening the file, the file seems to be corupt and shows grey color over the elements in XD.

New Here ,
May 12, 2020

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I was working on a screen and suddenly XD minimised and wasnt opening. and then when it opened up it asked wether to save or not. When i reopenend, this is what i got. All dark grey screens over my elements Help please.XD.jpg

 

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Open and save docs, Product performance

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After reopening the file, the file seems to be corupt and shows grey color over the elements in XD.

New Here ,
May 12, 2020

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I was working on a screen and suddenly XD minimised and wasnt opening. and then when it opened up it asked wether to save or not. When i reopenend, this is what i got. All dark grey screens over my elements Help please.XD.jpg

 

<The Title was renamed by moderator>

TOPICS
Open and save docs, Product performance

Views

437

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May 12, 2020 0
Adobe Employee ,
May 12, 2020

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Hi there,

 

We are sorry to hear you are having trouble with the file in XD. Would you mind confirming if you've tried signing out of XD and restarted the machine and sign back in? If it's a cloud document, please try to open the file from here: https://assets.adobe.com/cloud-documents 

 

Let us know if that helps.

 

Thanks,

Harshika

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May 12, 2020 0
New Here ,
May 15, 2020

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No it wasnt a cloud document and signing in again after resarting didnt help

 

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May 15, 2020 0
Adobe Employee ,
Jun 03, 2020

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Sorry for the delay in response. Would you midn trying to copy the entire content into a new file and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

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Jun 03, 2020 0