After updating Adobe XD files are missing & on some files getting 'Sorry, this file cannot be open

[Pradnya5DE6]

Today, after an update to my AdobeXD, my current project files were missing. I am unable to retrieve them and I have to submit my project by this weekend. So please help me in this, as even there are few files which I am trying to open but a message pops that 'Sorry, this file cannot be opened'. 

I am waiting for your response.

THANKS!

{Renamed By MOD}

[Rishabh_Tiwari · Accepted solution]

Hi there,

Sorry to hear about the trouble. Could you please confirm if it was a cloud file or a local file? If it was a cloud file, please check if you are able to retrieve the file from here: https://assets.adobe.com/cloud-documents

If it was a local file, please share the version of the Operating System.

For the files on which you are getting the error, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Shanmuga23832711r8sk]

Today, Suddenly, all my organization's users' adobe accounts were logged out, and the company files were missing from our entire user's account. Please fix this issue and help recover the files back to all user's accounts.
We don't have any single files saved on a local machine, and everything is devoted to adobe cloud only. 
We are waiting for your valuable support and response.

Thanks 
Shanmugam 

[dahermedia]

did they get it back???!!!!