After updating Adobe XD files are missing & on some files getting 'Sorry, this file cannot be open

New Here ,
Aug 27, 2020 Aug 27, 2020

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Today, after an update to my AdobeXD, my current project files were missing. I am unable to retrieve them and I have to submit my project by this weekend. So please help me in this, as even there are few files which I am trying to open but a message pops that 'Sorry, this file cannot be opened'. 

 

I am waiting for your response.

 

THANKS!

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Open and save docs

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correct answers 1 Correct Answer

Adobe Employee , Aug 27, 2020 Aug 27, 2020
Hi there,   Sorry to hear about the trouble. Could you please confirm if it was a cloud file or a local file? If it was a cloud file, please check if you are able to retrieve the file from here: https://assets.adobe.com/cloud-documents   If it was a local file, please share the version of the Operating System.   For the files on which you are getting the error, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491?page=1...

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Adobe Employee ,
Aug 27, 2020 Aug 27, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please confirm if it was a cloud file or a local file? If it was a cloud file, please check if you are able to retrieve the file from here: https://assets.adobe.com/cloud-documents

 

If it was a local file, please share the version of the Operating System.

 

For the files on which you are getting the error, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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