After updating Adobe XD files are missing & on some files getting 'Sorry, this file cannot be open

[#1]

Today, after an update to my AdobeXD, my current project files were missing. I am unable to retrieve them and I have to submit my project by this weekend. So please help me in this, as even there are few files which I am trying to open but a message pops that 'Sorry, this file cannot be opened'. 

I am waiting for your response.

THANKS!

{Renamed By MOD}

[#2 · Accepted solution]

Hi there,

Sorry to hear about the trouble. Could you please confirm if it was a cloud file or a local file? If it was a cloud file, please check if you are able to retrieve the file from here: https://assets.adobe.com/cloud-documents

If it was a local file, please share the version of the Operating System.

For the files on which you are getting the error, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh