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After XD crashed on windows, lost all the artboard in the document.

New Here ,
Apr 12, 2020

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Hello,
As you can see in the prt sc below, I lost suddenly my Artboard and my Adobe XD is not working no more on Windows 10. Last time I were connected to my XP-Pen Pro (I was int he multiple display mode) and I ran the Adobe XD and it crashed. Since it doesn't work anymore (no Artboard).
[I tested it in the safe mode, but Adobe XD do not open in the safe mode on windows 10]
Is there any help out there?

Thanks in advance,

Syd

 

 

 

Error XD.PNG

 

 

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Crash on windows, Product performance

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After XD crashed on windows, lost all the artboard in the document.

New Here ,
Apr 12, 2020

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Hello,
As you can see in the prt sc below, I lost suddenly my Artboard and my Adobe XD is not working no more on Windows 10. Last time I were connected to my XP-Pen Pro (I was int he multiple display mode) and I ran the Adobe XD and it crashed. Since it doesn't work anymore (no Artboard).
[I tested it in the safe mode, but Adobe XD do not open in the safe mode on windows 10]
Is there any help out there?

Thanks in advance,

Syd

 

 

 

Error XD.PNG

 

 

<The Title was renamed by moderator>

Topics

Crash on windows, Product performance

Views

344

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 13, 2020

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Hi Syd, 

 

Sorry to hear that you are having trouble with XD crashing and unable to see your artboards. Would you mind checking if you're able to see the artboard in the cloud file here: https://assets.adobe.com/cloud-documents?

 

I would also suggest checking the version history of the file as mentioned here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col... 

 

If you're able to see the artboards, please copy the design in to a new document. Let us know if that helps.

 

We'd be happy to help.

 

Thanks,

Harshika

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New Here ,
Apr 20, 2020

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Hi,

 

There is nothing here: https://assets.adobe.com/cloud-documents.

 

Can we use actuelly, the Adobe XD in offline mode on PC (and not on cloud) ?

 

Regards,

Syd

 

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Adobe Employee ,
May 21, 2020

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Hi Syd,

 

Sorry for the delay in response. I would like to know if the issue has been resolved or not. We will try our best to help.

 

Thanks,

Harshika

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