Sorry to hear that you're having trouble using Adobe XD. We'll try our best to help you. In order to proceed further, we will need a few more details to investigate like the OS version you're using and the log files from your machine.
Please generate log files using the information provided in this document < How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.
Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.
Please let us know if you face any issues with this.