Highlighted

All artboards in Adobe XD only show background after being forced closed while working

New Here ,
Jul 03, 2019

Copy link to clipboard

Copied

Hi

My version of Adobe XD: 20.1.12.4

I was copying some asset from other files to my working files.

Then it was forced closed. Then I cannot open my working files.

After waiting a couple of hours then I can open it but all artboards change to blue (the background) and it keeps crashing if I try to zoom or click the artboards.

My working files on cloud document.

Please advise

Thanks,

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

All artboards in Adobe XD only show background after being forced closed while working

New Here ,
Jul 03, 2019

Copy link to clipboard

Copied

Hi

My version of Adobe XD: 20.1.12.4

I was copying some asset from other files to my working files.

Then it was forced closed. Then I cannot open my working files.

After waiting a couple of hours then I can open it but all artboards change to blue (the background) and it keeps crashing if I try to zoom or click the artboards.

My working files on cloud document.

Please advise

Thanks,

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 03, 2019

Copy link to clipboard

Copied

Hi Avicenna,

Sorry to hear that you're having trouble using Adobe XD. We'll try our best to help you. In order to proceed further, we will need a few more details to investigate like the OS version you're using and the log files from your machine.

Please generate log files using the information provided in this document < How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let us know if you face any issues with this.

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...