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All character and component assets dropped from master file and no longer work

New Here ,
Nov 18, 2020

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I've lost hours on this one. I've tried what I've read in other forums about this and nothing works. It's incredibly frustrating. 

 

I have an master assets file for all my Character styles, Components and colors. In the past 2 weeks they disconnected and I just learned that our designer has been forced to manually typeset all the content. I'm trying to connect and edit components without any luck and lost more time than I can recover trying to fix this glitch.  Please help. 

 

It's happening to ALL assets and all fonts are confirmed as round numbers (no decimals)

 

XD version: v35.0.12

macOS Catalina Version 10.15.7

I have a log collecting if I'm told where to send it... 

 

Wendy

 

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All character and component assets dropped from master file and no longer work

New Here ,
Nov 18, 2020

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I've lost hours on this one. I've tried what I've read in other forums about this and nothing works. It's incredibly frustrating. 

 

I have an master assets file for all my Character styles, Components and colors. In the past 2 weeks they disconnected and I just learned that our designer has been forced to manually typeset all the content. I'm trying to connect and edit components without any luck and lost more time than I can recover trying to fix this glitch.  Please help. 

 

It's happening to ALL assets and all fonts are confirmed as round numbers (no decimals)

 

XD version: v35.0.12

macOS Catalina Version 10.15.7

I have a log collecting if I'm told where to send it... 

 

Wendy

 

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Nov 18, 2020 0
Adobe Employee ,
Dec 02, 2020

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Hi Wendy,

 

We're so sorry for the delay in response. Could you please confirm if you are still experiencing the issue on the latest version of XD which is 35.1? If yes, will it be possible for you to share the file and the logs with us? To share these, please add them to a shared location and then you can DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

 

Regards

Rishabh

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