All my Adobe XD cloud files are gone after crash

[Desiree5C6F]

I am desperate - Adobe XD crashed today and when I wanted to open and log in again, all my cloud files were gone! It only shows me my local files. I also don't see any cloud files in my Account when I log in via web anymore.

Help - I need all my work!!

Best, Desiree

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

1. The version of XD and macOS.
2. Please ensure that you are signed with the correct email address.
3. Please check if you are able to see the file here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

[Desiree5C6F]

Thanks for your reply!

1. Adobe Version 33.1.12.4 (Starter), Creative Cloud Sync 4.3.71.1

2. Yes I am signed in with the correct e-mail address

3. Have checked this already, it says 'No cloud documents available'

Can you help me getting back my cloud files?

Best, Desiree

[Desiree5C6F]

I know what has happened - I am signed in with the wrong e-mail in the Adobe App.

How can I change the account? I can view my cloud documents online here https://assets.adobe.com/cloud-documents# but in the Adobe XD app it will always log in with the wrong e-mail address.

Thank you!!

[Rishabh_Tiwari · Accepted solution]

Please launch the Adobe CC Desktop app and sign out from the incorrect email address and then sign-in with the correct email address. Once you are signed in on the Adobe CC Desktop app, please launch XD from there.