I am desperate - Adobe XD crashed today and when I wanted to open and log in again, all my cloud files were gone! It only shows me my local files. I also don't see any cloud files in my Account when I log in via web anymore.
Help - I need all my work!!
We're so sorry to hear about the trouble. Please share a few more details like:
Thanks for your reply!
1. Adobe Version 18.104.22.168 (Starter), Creative Cloud Sync 22.214.171.124
2. Yes I am signed in with the correct e-mail address
3. Have checked this already, it says 'No cloud documents available'
Can you help me getting back my cloud files?
I know what has happened - I am signed in with the wrong e-mail in the Adobe App.
How can I change the account? I can view my cloud documents online here https://assets.adobe.com/cloud-documents# but in the Adobe XD app it will always log in with the wrong e-mail address.
Please launch the Adobe CC Desktop app and sign out from the incorrect email address and then sign-in with the correct email address. Once you are signed in on the Adobe CC Desktop app, please launch XD from there.