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All my Cloud Documents gone

New Here ,
Jul 09, 2020

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All of my cloud documents are gone since today (or yesterday). Only cloud files shared with me are available. I'm looking for Adobe XD files. 

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All my Cloud Documents gone

New Here ,
Jul 09, 2020

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All of my cloud documents are gone since today (or yesterday). Only cloud files shared with me are available. I'm looking for Adobe XD files. 

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53

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Adobe Employee ,
Jul 09, 2020

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Hi Paulaseo-xd,

Sorry to hear that you are facing this issue.

Can you please spare a minute and share the logs to us so that we can investigate further and help you in every possible way.

Steps to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

In addition to this, it would be great if you share the OS and XD version details you are using.

Regards,

Nawneet

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Adobe Employee ,
Jul 20, 2020

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Hi Paulaseo,

 

It's been long time we haven't heard anything from you. Would you mind telling me if your issue has been resolved? Did you share the logs with Nawneet for investigation? 

 

Please let us know if you need further assistance from us.

 

We are here to help.

 

Thanks,

Harshika

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