All my workday artboards was lost in cloud file

[felipev81646670]

It's the second consecutive day I'm having problems with adobe XD cloud file. The interface shows that all work is saved, I can generate the specs but when reopen the file in the next day, all work is lost. How can I recover these artboards? And how could be possible generate specs and the file wasn't saved?

[Rishabh_Tiwari]

Hi Felipe,

We're so sorry to hear about the trouble. Could you please try to access the file from this location: https://assets.adobe.com/cloud-documents

If yes, then posssibly the file is not synched with Adobe XD app, so please try the steps below:

1. Sign out of XD and Adobe CC Desktop app.
2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again and let us know how it goes.

Regards

Rishabh

[felipev81646670]

I tried to open the assets at the first time, but the file is outdated there too. The strange behavior is that all time the * was hidden and the cloud was filled as connected, but the file wasn't sync. I published the specs, closed the file and when I reopened it was outdated. 

[Rishabh_Tiwari]

Thanks for confirming, Felipe. Please try the third step shared here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html to restore the file and let us know how it goes. Please create a back-up of the existing file.