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It's the second consecutive day I'm having problems with adobe XD cloud file. The interface shows that all work is saved, I can generate the specs but when reopen the file in the next day, all work is lost. How can I recover these artboards? And how could be possible generate specs and the file wasn't saved?
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Hi Felipe,
We're so sorry to hear about the trouble. Could you please try to access the file from this location: https://assets.adobe.com/cloud-documents
If yes, then posssibly the file is not synched with Adobe XD app, so please try the steps below:
Regards
Rishabh
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I tried to open the assets at the first time, but the file is outdated there too. The strange behavior is that all time the * was hidden and the cloud was filled as connected, but the file wasn't sync. I published the specs, closed the file and when I reopened it was outdated.
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Thanks for confirming, Felipe. Please try the third step shared here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html to restore the file and let us know how it goes. Please create a back-up of the existing file.